Office Assistant

Company Description:

Eyesense Opticians is a Vision Care Solutions company based in Bangalore. Established in 1980 as Rathod Opticians, the company has evolved to focus solely on vision care and retail eyewear business. Eyesense Opticians is known for providing quality vision care solutions with a blend of precision, luxury, and style.

Role Description:

This is a full-time on-site role for a Back Office Assistant at EYESENSE OPTICIANS in Chamarajpet, Bengaluru. The Back Office Assistant will be responsible for all back office operations, providing administrative assistance, utilizing analytical skills, communicating effectively, material packaging, organizing logistical movement, and delivering exceptional customer service on a daily basis.

Also, Office Assistant will support the company's smooth and efficient daily operations. This role is critical for ensuring administrative tasks, customer service, and store operations run smoothly. The ideal candidate will be highly organized, detail-oriented, and able to juggle multiple tasks in a fast-paced environment.

Key Responsibilities

Administrative Support:

• Answer phone calls, emails, and other forms of communication, directing inquiries to the appropriate team members.
• Manage office correspondence and ensure efficient filing of important documents (invoices, orders, purchase receipts, etc.).
• Assist with scheduling appointments, meetings, and store events as needed.
• Help with the creation and distribution of internal communications and newsletters.
• Maintain office supplies and equipment, ensuring all necessary items are stocked.
• Organize and maintain client and vendor records, ensuring data accuracy and confidentiality.
• Assist with managing the store's inventory database and product information updates.

Customer Service Support:

• Greet customers over the phone, offering assistance with the concerned department for inquiries.
• Handle customer service issues such as returns, exchanges, and product inquiries in a professional manner.
• Coordinate with the sales team to provide product details and resolve customer complaints.
• Ensure customers’ orders are processed efficiently and on time, coordinating with the logistics team for shipping and deliveries.

Sales and Store Operations:

• Assist with the preparation and organization of store displays and inventory layout.
• Support the sales team by preparing product materials (e.g., price tags, product labels, promotional displays).
• Assist with tracking sales, customer feedback, and product trends.
• Help with processing customer transactions (cash handling, payment processing, receipts).
• Ensure that the store is neat, clean, and well-organized at all times.

Inventory and Stock Management:

• Assist with stocktaking, monitoring inventory levels, and ensuring products are well-stocked on the sales floor.
• Track product orders and shipments, ensuring they arrive in a timely manner.
• Report any stock discrepancies or inventory issues to the inventory manager.

Data Entry and Record Keeping:

• Perform data entry tasks related to sales, returns, and customer interactions.
• Maintain accurate records of orders, deliveries, and payments in the company’s database or CRM system.
• Generate weekly or monthly reports for sales, inventory levels, or customer feedback as required.

Financial and Accounting Support:

• Assist with basic bookkeeping duties such as invoicing and expense tracking.
• Help the finance team by organizing financial documents and reports.
• Ensure the timely processing of invoices and payments to suppliers.

General Office Tasks:

• Assist with any ad hoc administrative or operational tasks, such as organizing events, meetings, or store promotions.
• Maintain a clean, organized, and functional office environment.
• Perform other duties as assigned by management.

Qualifications:

• Back Office Operations and Administrative Assistance skills
• Analytical Skills for problem-solving and decision-making
• Strong Communication skills for internal and external interactions
• Customer Service skills to ensure client satisfaction
• Attention to detail and organizational abilities
• Ability to work efficiently in a fast-paced environment
• Previous experience in a similar role is a plus
• Diploma or certification in Office Administration or related field