Company Description
BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the industry average. BETSOL’s open-source backup and recovery product line, Zmanda (Zmanda.com), delivers up to 80% savings in total cost of ownership (TCO) and best-in-class performance. BETSOL Global IT Services (BETSOL.com) builds and supports end-to-end enterprise solutions, reducing time-to-market for its customers. BETSOL offices are set against the vibrant backdrops of Broomfield, Colorado and Bangalore, India. We take pride in being an employee-centric organization, offering comprehensive health insurance, competitive salaries, 401K, volunteer programs, and scholarship opportunities. Office amenities include a fitness center, cafe, and recreational facilities. Learn more at betsol.com.Lead the Network Operations Center team, optimizing monitoring systems and coordinating 24x7 alert management. Drive improvements in monitoring, incident handling, escalation processes and documentation. Ensure SLA targets are met.Responsibilities:
- Lead NOC operations and teams across shifts; manage escalations and act as technical escalation point for critical incidents.
- Optimize monitoring systems and implement automation to reduce alert noise.
- Coordinate major incident response, stakeholder communications and post-incident reviews.
- Oversee onboarding, training, and mentoring of NOC staff; develop runbooks and SOPs.
- Produce daily/weekly status reports and trend analysis for leadership.
- Collaborate with engineering teams and vendors to resolve recurring infrastructure issues.
- Maintain compliance and support audits.
Qualifications
- Bachelor’s Degree in IT or related field preferred.
- 2-5 years in NOC, IT support, or application support with team leadership experience.
- Strong troubleshooting, documentation, and communication skills.
- Experience with network monitoring and incident response.
- Basic knowledge of Data centers, VOIP and Virtualization.
- Familiarity with Networking protocols (TCP/IP, SSH, SFTP, HTTP, etc.) and Monitoring tools (SolarWinds, Pingdom, StatusPage).
- Familiarity with ticketing systems and compliance practices.
- Strong analytical, prioritization, and leadership skills with ability to multitask
