NOC Manager

Job Description

Job Summary: We are seeking an experienced NOC Manager with strong expertise in VoIP, Asterisk, Linux, and networking to oversee and optimize our telephony and network operations. The ideal candidate will have hands-on experience with Kamailio/OpenSIPS, SIP, TCP/IP, and scripting (Bash, Python, PHP, Perl). Knowledge of AI/ML and open-source technologies will be an added advantage. Key Responsibilities: Technical Operations & Maintenance: Operate, maintain, and expand SIP proxies (Kamailio/OpenSIPS). Manage Asterisk-based systems (AGI, AMI, ARI, IPPBX, EPBAX, custom PBX). Troubleshoot VoIP gateways, SBCs, and telephony routing issues. Ensure high availability, security, and performance of Linux servers (Ubuntu, CentOS, Debian). Handle Level 3 escalations for critical telephony and network issues. Monitoring & Optimization: Design and maintain monitoring and alerting systems for VoIP services. Analyze telephony traffic patterns to detect anomalies and optimize performance. Resolve NAT, PAT, and firewall-related VoIP issues. Automation & Development: Develop scripts in Bash, Python, Perl, PHP for automation. Work with MySQL/MongoDB databases for call routing and billing systems. Implement new telephony functionalities and integrations. Team & Process Management: Lead and mentor NOC engineers in troubleshooting and best practices. Coordinate with cross-functional teams for seamless operations. Maintain documentation and SOPs for network and VoIP services. Required Skills & Qualifications: 3-5 years of hands-on experience in Asterisk, VoIP, and Networking. Strong knowledge of Linux (Ubuntu, CentOS, Debian), Bash, TCP/IP, SIP. Experience with Kamailio/OpenSIPS, VoIP gateways, and SBCs. Proficiency in scripting (Python, Bash, Perl, PHP). Understanding of NAT, PAT, firewalls, and VoIP security. Experience with MySQL/MongoDB and call billing systems. Excellent communication, problem-solving, and teamwork skills. Show more Show less