Why this job matters
1 - Customer partner - You put the customer first, promoting the breadth of services. Looks to fully understand the customers’ needs and align relevant solutions, taking ownership of issues and resolving them in a timely manner and methodical approach.
2 - Continuous improver - You question current processes, trying to change and work smarter. You try new approaches or ideas, seeking to understand the benefits and opportunities that they offer and lead on specific challenges.
3 - Active learner - You're quick to learn from experience and mistakes, readily applying new knowledge to the next challenge. You accept feedback and develop your self-awareness.
4 - Team player - You navigate relationships openly and honestly. You share knowledge and information to directly benefit or support others and play a leading part in the development of those working with you.
What I’ll be doing – your accountabilities
- Provides technical concurrence and sign off for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms.
- Provides consultancy on network designs for multiple platforms and/or solutions and/or customers
- Develops design patterns across multiple domains.
- Responsible for establishing design best practice within a unit.
- Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects.
- Drives Right First-Time solutions and leads lessons learned
- Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate.
- Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.
- Potentially leads a large matrix team (virtual) and is accountable for complex network development using innovative approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.
- Decides on design scope and design to leading edge high impact and high-risk network platforms and/or customer solutions
- Decides on the time and type of resource needed to support deliverables for complex, high impact and high value projects.
- Provide design authority for complex solutions and/or platform designs.
- Decides on network models for design testing.
- Decides on approach to resolving customer affected issues to leading edge high impact and high-risk network platforms and/or customer solutions, as appropriate.
- Resolves in-life issues to high risk and high impact network platforms and/or customer solutions, as appropriate
- Decides how to re-use network designs.
- Decides on implementation approaches of technology related transformation activity.
- Lead the development work on one or more products from the product portfolio making sure that the development stories are completed on time.
- Lead on one or more transformation streams (SRM, CRM, CDSA, etc) and represent T&SD effectively in providing inputs and getting the desired outcome.
- Help to identify minimum data fields (across all stages) required from both customer and inventory systems from a technical designer perspective
- Assistance in stitching the process together by considering data flow between the Receive Request and Technical Design Service Elements in the SR workflow, and similarly cover the other stages of the workflow.
- Identifying dependencies and system integration required to build the work-flow and work with appropriate teams to get the same implemented.
Skills required for the job
- May lead technical design output from level 1, 2, 3, or 4 designers and/or third-party resources.
- May lead a large matrix team of technical experts.
- Ability to support multiple customer domains across one or more technologies.
- Provides strong influence on senior stakeholders in terms of technical direction of platforms, which will influence commercial direction.
- Likely to lead on significant vendor selection for one or two domains.
- Provide detailed information on any qualifications, technical expertise or security clearance that you will need for the job. (See example statements below).
Network Services:
- Minimum 10 years of relevant experience in network domain
- Strong understanding of IP Networking and it’s future direction
- CCNP/CCIE or equivalent desirable
- Strong understanding of software defined networking (SDN) including specialist in at least one key area (SD-WAN/NFV/SD Edge)
- Minimum 2-3 years of hand on experience in SDWAN e.g. Cisco, Meraki, Fortinet or Palo Alto.
- In-depth understanding of different vendor products like Cisco and Juniper.
- Experience with one of the public cloud environments (AWS/Azure/GCP).
- Good understanding of hybrid cloud architecture.
- Good to have working experience on enterprise and datacentre design.
- Good understanding on the Cisco/Aruba WLAN technology.
- Knowledge of virtualisation tools and concepts
- Good understanding on Load balancers like F5
- Knowledge on UCS/Virtualization, Python, JSON programming would be an added advantage.
- Key achievements in technical expertise on his/her domain.
Experience you would be expected to have
- Able to deliver significant stakeholder influence to resolve problems. Expected to give technical guidance to others to help resolve issues outside of the domain of the role.
- Provides thought leadership to senior internal stakeholders and customers regarding the overall future platform and/or customer solutions.
- Acts as a point of contact for technical expertise to advise senior stakeholders, internal and external.
- Lead the development work on one or more products from the product portfolio making sure that the development stories are completed on time.
- Lead on one or more transformation streams (SRM, CRM, CDSA, etc) and represent T&SD effectively in providing inputs and getting the desired outcome.
- Help to identify minimum data fields (across all stages) required from both customer and inventory systems from a technical designer perspective.
- Assistance in stitching the process together by considering data flow between the Receive Request and Technical Design Service Elements in the SR workflow, and similarly cover the other stages of the workflow.
- Identifying dependencies and system integration required to build the work-flow and work with appropriate teams to get the same implemented.
- Expert user of design tools; seeks opportunities to develop new design tools for BT, and for external adoption.
- Makes authoritative recommendations on design tools and processes for network platforms and/or customer solutions, where appropriate.
- Able to solve problems typically specific to leading edge high impact and high risk network platforms and/or customer solutions.
- Able to solve complex and unknown problems that may lie outside the domain of the role. Problems may impact a single network platform and/or customer solution supporting multiple services. The most complex problem will be platform wide, impacting multiple services (and include multiple vendors) or cross-portfolio solutions.
- Impact of decisions are specific to the design strategy and/or direction for leading edge high risk and high impact network platforms and/or customer solution.
- Evidence of successful transformation measures – e.g. step change in processes, innovative designs.
- Mentors and share knowledge with others.
- Positive revenue measures for T&SD roles.
- Efficient cycle time.
