National Subcontractor Relations & Operations Manager

At Smart Build, we're not just renovating spaces; we're redefining the standard for multifamily and commercial renovations. What began nearly 20 years ago as a small coatings company (Smart Coats) has grown into one of the region’s largest and most respected renovation service providers.

In 2018, we rebranded as Smart Build to reflect our expanded capabilities: from detailed take-offs and precise carpentry to full-scale capital projects. We’ve completed over 200+ units spanning apartment complexes, condominium associations, retail buildings, and office spaces, each with a sharp focus on quality, efficiency, and client satisfaction.

But what really sets us apart isn’t just what we do, it’s how we do it:

• Growth-minded team that values ownership, continuous improvement, and results
• Lean operations that let us move fast without bureaucracy
• Customer-first mindset that drives repeat business and long-term partnerships
• National reach with strong roots in Greater Boston, allowing us to scale without losing our personal touch

We’re in an exciting phase of growth, and we’re building a team that’s ready to scale with us. If you’re someone who wants to make a real impact, be trusted to do great work, and grow your career, not just clock in, we’d love to talk.

We are seeking a National Subcontractor Relations & Operations Manager to drive the successful integration of a new software platform across our subcontractor base, establish robust operational processes, and foster a thriving nationwide community of partners. If you're passionate about improving efficiency, building strong relationships, and making a tangible impact on a growing business, we encourage you to apply.

Key Responsibilities:

New Software Implementation & Adoption:

• Lead the introduction and integration of a new construction software platform to our existing and new subcontractors.
• Develop and deliver comprehensive training programs and support materials to ensure widespread adoption and effective utilization of the software.
• Act as the primary point of contact for software-related inquiries and troubleshooting for subcontractors.
• Gather feedback and collaborate with internal teams to continuously improve the software experience and functionality.

Subcontractor Relationship Management:

• Develop and execute a strategic cold-calling plan to identify, recruit, and onboard new subcontractors across the nation.
• Cultivate strong, lasting relationships with all subcontractors, ensuring they understand and succeed within our business model.
• Provide ongoing support and resources to subcontractors, addressing their needs and fostering a collaborative partnership.

Operational Process Development & Implementation:

• Design, document, and implement efficient and effective operational processes to streamline project execution from inception to completion.
• Create detailed Standard Operating Procedures (SOPs), training modules, and best practices for all aspects of subcontractor engagement and project delivery.
• Continuously review and optimize processes to maximize efficiency, reduce costs, and improve overall project outcomes.

Estimation, Sales & Marketing Coordination:

• Oversee and ensure accuracy in the estimation and sales process for subcontractor-led projects, adhering strictly to pre-approved pricing structures.
• Collaborate closely with the marketing team to develop and execute marketing strategies that support and leverage our subcontractor network.

Financial & Performance Management:

• Monitor project financing and cash flow, ensuring timely and accurate payments to and from subcontractors.
• Define, track, and analyze key performance indicators (KPIs) related to subcontractor performance, software adoption, and operational efficiency.
• Utilize performance data to adjust strategies, identify areas for improvement, and drive better partnership outcomes.

National Network Facilitation:

• Foster a strong sense of community and collaboration within our nationwide subcontractor network.
• Facilitate regular communication channels, knowledge sharing initiatives, and mutual growth opportunities amongst partners.

Qualifications:

• Proven experience in the construction industry, ideally with a focus on subcontractor management or operations.
• Demonstrated experience in introducing and integrating new software or technology solutions within a business context.
• Strong background in sales, including successful cold-calling and relationship-building experience.
• Excellent ability to develop, document, and implement operational processes and Standard Operating Procedures (SOPs).
• Experience in developing training modules and establishing Key Performance Indicators (KPIs).
• Exceptional communication, interpersonal, and negotiation skills.
• Highly organized with a strong attention to detail and ability to manage multiple priorities.
• Proficiency in project management software and CRM systems is a plus.
• Ability to work independently and collaboratively in a fast-paced, remote environment.
• Willingness to travel periodically as needed.

Why Join Us?

• Be a key player in shaping the future of our operations and subcontractor network.
• Opportunity to work with innovative technology and drive significant change.
• Collaborative and supportive team environment.
• Competitive salary and benefits package.
• Flexible remote work environment.

If you are a proactive leader with a passion for construction, technology, and building strong partnerships, we encourage you to apply!

Job Type: Full-time

Pay: ₹1,000.00 - ₹1,100.00 per month

Benefits:

• Paid time off