National Key Account Lead

Reporting To: National Sales Head Experience

Required: 8- 12 years in B2B industrial sales and key account management

Type: Full-Time

Frequent Travel & Fluent English is MUST

Job overview :-

The National Key Account Lead will spearhead the strategic development and management of Bipicos most important institutional and enterprise clients across India. This includes top OEMs, EPC companies, large-scale engineering units, and governmentlinked industrial accounts. The role requires a consultative and relationship-driven approach, with the ability to build executive-level relationships and align internal resources to meet customer needs. This position demands a blend of tactical sales execution and long-term account planning. The ideal candidate will be capable of navigating complex sales cycles, managing delivery expectations, and unlocking multi-region account potential. This role serves as a key internal and external bridge across departments, stakeholders, and strategic objectives.

Key Responsibilities

1. Strategic Account Planning & Development

• Identify, prioritize, and pursue national-level key accounts with high business potential
• Build account development roadmaps with quarterly, half-yearly, and annual milestones
• Develop deep client relationships at multiple levels procurement, technical, operations, and leadership
• Lead long-cycle negotiations involving customized pricing, technical solutions, and performance contracts
• Prepare and present business proposals, ROI impact assessments, and solution briefs for enterprise clients

2. Key Account Ownership & Customer Success

• Act as the single point of contact for all strategic accounts across geographies and business verticals
• Own the end-to-end customer experiencefrom onboarding and solution implementation to after-sales support
• Proactively manage account escalations and coordinate with internal teams to ensure rapid resolution
• Conduct quarterly business reviews (QBRs) with key accounts to evaluate satisfaction, performance, and future needs
• Monitor service levels, supply accuracy, and order fulfillment rates as per pre-agreed SLAs

3. Cross-Functional Coordination

• Collaborate with Production Planning and Factory to ensure timely availability of committed product volumes
• Work closely with the QA and Technical Team for custom specifications, testing, and approvals • Coordinate with Dispatch and Logistics to ensure on-time delivery aligned with client schedules • Interface with Finance for credit terms, payment follow-ups, and risk management of large accounts
• Provide account-specific demand forecasts to SCM for inventory planning and procurement

4.Commercial Strategy & Deal Structuring

• Lead negotiations for enterprise contracts including pricing, payment cycles, bulk commitments, and rebate structures
• Explore cross-selling and upselling of Bipicos broader product portfolio (e.g., hole saws, hacksaws, custom tooling)
• Identify bundled solutions or annual supply programs to increase account stickiness

Skills Required:

• Exceptional communication, presentation, and negotiation abilities
• CRM-savvy with structured documentation discipline
• Strong analytical and planning skills with business acumen
• Fluency in English (mandatory); Hindi and regional language fluency (Marathi or Gujarati) preferred
• Ability to build trust and influence across organizational levels