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Mystery Shopping Executive

Mystery Shopping Executive

Globiva

0 - 5 years

0 - 3 Lacs

gurugram

Posted:2 hours ago| Platform:

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Skills Required

customer service report preparation review monitoring strong observation evaluation checker tracking assessment inspection detailed written reporting report writing auditing record keeping objective communication quality analysis report making supervision resolution

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role and Responsibilities:

We are looking for a Mystery Shopping Executive who will be responsible for conducting mystery shopping activities over calls and maintaining accurate records.

Key responsibilities include:

Conduct mystery shopping activities (primarily through calls).
Review customer service interactions and identify areas for improvement.
Support in soft skills development by assessing communication and customer-handling skills.
Maintain detailed records of mystery shopping activities and feedback.
Prepare simple reports for internal review.

- Communication & Etiquette:

Qualifications:

- Graduate and Fresher can apply; candidates with 1-2 years of experience in mystery shopping/calling/customer service will be preferred.
- Prior experience in calling/customer service will be preferred. - Good communication skills and basic MS Excel knowledge.

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Globiva

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Princeton New Jersey

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Mystery Shopping Executive