0.0 - 5.0 years

0 - 3 Lacs

gurugram

Work from Office

Role and Responsibilities: We are looking for a Mystery Shopping Executive who will be responsible for conducting mystery shopping activities over calls and maintaining accurate records. Key responsibilities include: Conduct mystery shopping activities (primarily through calls). Review customer service interactions and identify areas for improvement. Support in soft skills development by assessing communication and customer-handling skills. Maintain detailed records of mystery shopping activities and feedback. Prepare simple reports for internal review. - Communication & Etiquette: Ensure professional use of language and adherence to customer service etiquette. Qualifications: - Graduate and Fresher can apply; candidates with 1-2 years of experience in mystery shopping/calling/customer service will be preferred. - Prior experience in calling/customer service will be preferred. - Good communication skills and basic MS Excel knowledge.

Posted 4 hours ago

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