MSP Portal Manager/Account Manager

Description:

Be a part of our success story. Launch offers talented and motivated people the opportunity to do the best work of their lives in a dynamic and growing company. Through competitive salaries, outstanding benefits, internal advancement opportunities, and recognized community involvement, you will have the chance to create a career you can be proud of. Your new trajectory starts here at Launch.

What we are looking for:

Account Manager to support our Managed Service Provider (MSP) client, TPG. The ideal candidate will be responsible for managing day-to-day operations through the Vendor Management System (VMS), coordinating closely with MSP program managers, and ensuring seamless execution of the end-to-end recruiting and delivery process.

This role requires exceptional communication, multitasking, and stakeholder management skills to ensure timely submissions, candidate updates, and compliance with client-specific processes.

Role:

Location:

Shift timings:

Years of experience:

Roles & Responsibilities:

• Serve as the primary point of contact for all MSP-related activities with TPG.
• Manage the Vendor Management System (VMS) -including job requisitions, candidate submissions, interview scheduling, onboarding, and reporting.
• Collaborate closely with MSP program managers, recruiting teams, and internal delivery leads to ensure SLA adherence and process compliance.
• Track and monitor all requisitions, candidate pipelines, interview schedules, and hiring decisions.
• Provide timely updates and ensure transparency across recruiting and delivery teams.
• Review job descriptions and align recruiting priorities with MSP expectations and client needs.
• Partner with internal recruiting and delivery teams to improve submission quality, turnaround time, and candidate experience.
• Escalate and resolve any issues impacting delivery or client satisfaction.
• Generate regular performance reports and share insights to support data-driven decision-making.

Required Skills & Qualifications:

• 3+ years of experience managing MSP accounts or working within an MSP delivery model.
• Strong working knowledge of VMS tools (such as Beeline, Fieldglass, Wand, IQNavigator, or similar).
• Excellent written and verbal communication skills with the ability to manage multiple stakeholders
• effectively.
• Thorough understanding of the end-to-end recruiting lifecycle, from requisition to onboarding.
• Proven ability to work in a fast-paced environment and meet tight deadlines.
• Strong analytical and problem-solving skills with high attention to detail.

Preferred Qualifications:

 Prior experience managing IT staffing or professional services accounts.

 Experience with reporting, analytics, and MSP scorecard management.

 Ability to collaborate effectively with global delivery teams (onshore/offshore).

We are Navigators in the Age of Transformation:

We use sophisticated technology to transform clients into the digital age, but our top priority is our positive impact on human experience. We ease anxiety and fear around digital transformation and replace it with opportunity. Launch IT is an equal opportunity employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Launch IT is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation.

About Company:

Launch IT India is wholly owned subsidiary of The Planet Group (http://www.launchcg.com;

http://theplanetgroup.com ) a US company, offers attractive compensation and work environment for the prospective employees. Launch is an entrepreneurial business and technology consultancy. We help businesses and people navigate from current state to future state. Technology, tenacity, and creativity fuel our solutions with offices in Bellevue, Sacramento, Dallas, San Francisco, Hyderabad & Washington D.C. https://www.linkedin.com/company/launch-consulting-groupindia/