SKRO : Any LAP / HL /Mortgage / Lending product -field / direct sales, Incentive to be earned mandatorily in min latest 03months. Any 12th , with less than 32yrs of Age will only be considered for these roles Preferably Immediate joiners or less than 30days notice

SKRO : Any LAP / HL /Mortgage / Lending product -field / direct sales, Incentive to be earned mandatorily in min latest 03months. Any 12th , with less than 32yrs of Age will only be considered for these roles Preferably Immediate joiners or less than 30days notice

SKRO : Any LAP / HL /Mortgage / Lending product -field / direct sales, Incentive to be earned mandatorily in min latest 03months. Any 12th , with less than 32yrs of Age will only be considered for these roles Preferably Immediate joiners or less than 30days notice

SKRO : Any LAP / HL /Mortgage / Lending product -field / direct sales, Incentive to be earned mandatorily in min latest 03months. Any 12th , with less than 32yrs of Age will only be considered for these roles Preferably Immediate joiners or less than 30days notice

1. PRINCIPAL ACCOUNTABILITIES: Sourcing business in the assigned location Evaluating the creditworthiness of applicants to determine the loan eligibility Ensuring complete documentation of loan applications Collaborating with internal departments (Operations, Credit, Legal and Technical) to ensure smooth loan processing and disbursement. Taking Care of Collection of ED and QM Cases / Follow up on E-Nach Mandate Achieving monthly targets which may include loan disbursement volumes and revenue goals Ensure adherence to all processes, compliance & policies. 2. SKILLS AND KNOWLEDGE Effective Communication Attention to detail Problem Solving Team work Ability to work in a target-oriented environment. 3. EDUCATIONAL QUALIFICATION: Any graduate

SUMMARY Opp. for Process Executive (Fresher) - Non Voice Chat Process with a leading IT MNC Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments. Designation: Process Executive (Fresher) Location: Bangalore/Hyderabad Qualifications Graduate in any discipline Experience in Accounting/GST / Tax Payment Processing Responsibilities Knowledge of Actual/Actual, Schedule/Actual, Schedule/Schedule, Supplemental reporting, and remittance validation of Private and GSE Investors Strong knowledge and proficiency with investor reporting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc. Ensure data accuracy between remittance reporting and servicing records Responsible for performing reconciliations and analysis for the Investor Reporting Group Assist in month end close activities including booking of journal entries, remitting investor funds, and compiling investor monthly servicing reports Requirements Open and receptive to feedback Graduate in any discipline Experience in Mortgage Loan Servicing, preferably in Investor Reporting/Investor Accounting/Payment Processing US Mortgage Investor Reporting Experience

SUMMARY Opp. for Process Executive (Fresher) - Non Voice Chat Process with a leading IT MNC Our client is a leading Global Fortune 500 IT solutions company specializing in providing straightforward and scalable solutions to tackle intricate business challenges. With a workforce exceeding 500,000 employees, they offer technical and domain expertise across various platforms and industries to assist enterprise companies in enhancing productivity, efficiency, and optimizing their technology investments. Designation: Process Executive (Fresher) Location: Bangalore/Hyderabad Qualifications Graduate in any discipline Experience in Accounting/GST / Tax Payment Processing Responsibilities Knowledge of Actual/Actual, Schedule/Actual, Schedule/Schedule, Supplemental reporting, and remittance validation of Private and GSE Investors Strong knowledge and proficiency with investor reporting principles and concepts, including debits and credits, cash flow requirements, bank reconciliations, etc. Ensure data accuracy between remittance reporting and servicing records Responsible for performing reconciliations and analysis for the Investor Reporting Group Assist in month end close activities including booking of journal entries, remitting investor funds, and compiling investor monthly servicing reports Requirements Open and receptive to feedback Graduate in any discipline Experience in Mortgage Loan Servicing, preferably in Investor Reporting/Investor Accounting/Payment Processing US Mortgage Investor Reporting Experience Benefits Salary- NTH: 13-16k + 4k Variable pay Shift- Day Week off- 1 day off in a week

Role & responsibilities Responsible for assessing customers sourced by the Sales team in line with the credit policy, and determine deviations and exceptions. Handling credit underwriting of secured/unsecured in the mapped region including visiting the customers. Analyse delinquencies vs market trends specific to the location and provide related feedback to the sales /credit managers, including taking corrective action. Functionally manage the branch credit team for prompt and quality credit processing, adhering to the credit policy and defined processes & providing necessary approvals in line with the credit policy. Mentor and guide the branch credit manager for attainment of set targets, discipline, process compliance and adherence to company's rules and regulations. Monitor productivity of branch credit manager and conduct periodic branch visits for supervision and better oversight. Training to Credit & Branch distribution team on monthly basis on Credit policy, latest amendments, improvement areas & collecting constructive feedback. Preferred candidate profile CA or MBA with experience. 8-10 years of prior experience in LAP and Business Loans credit in NBFC/Bank in Mumbai. Experience in handling big ticket size cases.

Role & responsibilities Responsible for managing the overall sales of LAP and Business Loan at Cluster Level. Responsible for Business development in the assigned cluster by exploring business potential, opportunities & clientele to secure profitable business volumes. To Monitor the performance of branches on various productivity, efficiency and financial parameters. Responsible for streamlining systems and processes in branches, managing delinquency and mitigating risks by keeping the loan loss provision less than 1% of region portfolio in branch operations. To analyze business data & trends, projecting demand, resource allocation, manpower efficiency & deployment, cost optimization and accordingly manage sales targets, P/L accounts, and related growth. Responsible for monitoring P&L for individual branches and ensuring max profit by increasing budget numbers. Responsible for designing & executing business strategies in response to the market, customers' needs and growth requirements. Responsible for analyzing gaps in portfolio, doing credit analysis, risk identification, chalking out strategies to mitigate risks, and guiding branches in ensuring enhanced credit quality in the portfolio. To understand the market dynamics and accordingly suggest Credit & product team in devising competitive pricing structure periodically. Responsible for managing Team size spread across multiple branches. Preferred candidate profile Post Graduate/Graduate in any discipline. 8-10 years of prior experience in mortgage sales in NBFC/HFC in Rajasthan and need specific experience in LAP and Business Loans- Min 4/5 yrs. out of total 5/6 Years Managerial experience in handling a diverse team. Experience in handling ticket size between 10 Lacs- 5 Cr in LAP or 5 Lacs to 50 Lacs in Business Loans along with monthly disbursement of minimum 8-10cr.

Role & responsibilities Sale Home Loan, LAP, Loan against property, Mortgages, Home finance, Housing Loan) Preferred candidate profile Proficient in selling home loan products & Recruitment DSA & Channel Partner. Building relationships with connectors to take references for sourcing loans.

POSITION SUMMARY: The Underwriter reviews, conditions, and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. JOB FUNCTIONS AND RESPONSIBILITIES Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors Review all required loan data, reports, and inspections to insure the collateral is acceptable to investor and the company. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. Provides final approval underwriting of mortgage loans - Conventional, Correspondent, FHA, VA, Reverse. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. Sign off conditions in a timely manner set by management. Work with staff and management to find solutions on escalated loans. May be requested to make recommendations for improving Internal Audit s policies and practices. Manage loans by using all functions of Encompass. Effectively communicate underwriting decisions with processors and advisors Maintain high level of customer service and communication with other departments. Other duties as assigned EDUCATION / EXPERIENCE Bachelor s degree or equivalent of fifteen years of education mandatory Minimum of 1 years of experience in Mortgage Underwriting with thorough knowledge of Financial and nonfinancial supporting documentation, Income calculations, Asset/ Liabilities Appraisal verification, Credit report review. Knowledge about risk and compliance in Lending especially the FNMA FHLMC Underwriting standards. Knowledge about Underwriting procedures of Conventional, Correspondent Lending, Reverse mortgage, FHA, VA (Government loans) underwriting WORK SCHEDULE OR TRAVEL REQUIREMENTS Ready to do any shifts including night shift as per Business unit requirements. Ready to travel to office for training and other learning work related activities as per Business unit requirements.

The Underwriter reviews, conditions, and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. JOB FUNCTIONS AND RESPONSIBILITIES Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors Review all required loan data, reports, and inspections to insure the collateral is acceptable to investor and the company. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. Provides final approval underwriting of mortgage loans - Conventional, Correspondent, FHA, VA, Reverse. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. Sign off conditions in a timely manner set by management. Work with staff and management to find solutions on escalated loans. May be requested to make recommendations for improving Internal Audit s policies and practices. Manage loans by using all functions of Encompass. Effectively communicate underwriting decisions with processors and advisors Maintain high level of customer service and communication with other departments. Other duties as assigned EDUCATION / EXPERIENCE bachelors degree or equivalent of fifteen years of education mandatory Minimum of 1 years of experience in Mortgage Underwriting with thorough knowledge of Financial and nonfinancial supporting documentation, Income calculations, Asset/ Liabilities & Appraisal verification, Credit report review. Knowledge about risk and compliance in Lending especially the FNMA & FHLMC Underwriting standards. Knowledge about Underwriting procedures of Conventional, Correspondent Lending, Reverse mortgage, FHA, VA (Government loans) underwriting WORK SCHEDULE OR TRAVEL REQUIREMENTS Ready to do any shifts including night shift as per Business unit requirements. Ready to travel to office for training and other learning work related activities as per Business unit requirements.

The Underwriter reviews, conditions, and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines; examines all documentation for accuracy and completeness. JOB FUNCTIONS AND RESPONSIBILITIES Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors Review all required loan data, reports, and inspections to insure the collateral is acceptable to investor and the company. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. Provides final approval underwriting of mortgage loans - Conventional, Correspondent, FHA, VA, Reverse. Completes all required paperwork and forms in a timely and accurate manner; prepares required forms. Sign off conditions in a timely manner set by management. Work with staff and management to find solutions on escalated loans. May be requested to make recommendations for improving Internal Audit s policies and practices. Manage loans by using all functions of Encompass. Effectively communicate underwriting decisions with processors and advisors Maintain high level of customer service and communication with other departments. Other duties as assigned. EDUCATION / EXPERIENCE bachelors degree or equivalent of fifteen years of education mandatory Minimum of 1 years of experience in Mortgage Underwriting with thorough knowledge of Financial and nonfinancial supporting documentation, Income calculations, Asset/ Liabilities & Appraisal verification, Credit report review. Knowledge about risk and compliance in Lending especially the FNMA & FHLMC Underwriting standards. Knowledge about Underwriting procedures of Conventional, Correspondent Lending, Reverse mortgage, FHA, VA (Government loans) underwriting WORK SCHEDULE OR TRAVEL REQUIREMENTS Ready to do any shifts including night shift as per Business unit requirements. Ready to travel to office for training and other learning work related activities as per Business unit requirements.

The role requires someone who can function under minimal direction and in a fast-paced environment, while working with a broad cross-section of the company, including Finance/Accounting, Servicing, Originations, Risk and Technology. The position focuses on analytics and business intelligence for the Capital Markets function to support lending and mortgage portfolio valuation, margin analysis, and various strategic initiatives. Working directly with business stakeholders, this role transforms complex mortgage data into actionable insights that drive business decisions and financial performance. The ideal candidate will have a working knowledge of scripts and query writing to efficiently present actionable insight when reviewing large data sets. Job Functions and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Examples below: Develop robust and comprehensive data analytic strategies combining data from Servicing, Originations, accounting, and secondary marketing systems. Write and optimize complex SQL queries to extract and combine data from multiple mortgage systems. Build and maintain Power BI dashboards and reports to visualize key business metrics to enable data-driven decision-making. Assist in integrating and streamlining data flows from different sources (eg, Excel, databases) into centralized repositories for efficient reporting. Automate routine business reporting through Python scripting Transform raw mortgage data into meaningful business metrics through SQL aggregations and calculations Troubleshoot and optimize existing Python and SQL scripts, ensuring they run efficiently and scale with the growth of the business. Collaborate with stakeholders to understand reporting requirements and create effective visualizations in Power BI. Perform ad-hoc analysis and reporting tasks as needed to support various teams and initiatives. Qualifications: To perform this job successfully, an individual must have the following education and/or experience: 5+ years of experience with Python, including experience in automating workflows and interacting with APIs, databases, and file systems. Strong experience with SQL (Oracle and MSSQL) for writing efficient queries, creating joins, and optimizing performance. Hands-on experience with Power BI, including developing dashboards, working with DAX, and connecting to diverse data sources. Experience with data analysis, including transforming, cleaning, and processing large datasets. Ability to work independently, troubleshoot issues, and collaborate with various stakeholders within a fast-paced environment while interacting across various time zones. Strong communication skills to translate technical solutions into business value. Preferred Skills: Familiarity with tools such as ArcGIS for geospatial analysis and integrating spatial data into workflows. Experience with Mortgage Lending or Capital Markets functions within the financial services, industry is a plus. Familiarity with automating tasks related to loan and financial data is a plus.

Senior Auditor reports to Team Leader, Originations Credit Quality Control. The team is responsible to review loans from an underwriter s perspective for Forward and Reverse Lending (Pre and Post Funding) and provide appropriate and timely feedback to the underwriter. The position requires a thorough understanding of Conventional, FHA and VA underwriting guidelines for Forward and Reverse Lending transactions. The Auditor is responsible to review a loan sample selected for prefunding quality assurance underwriting and/or post funding review due diligence underwriting, including but not limited to, ensuring the loan meets investor/insurer requirements, limited regulatory requirements and is within risk tolerance as it relates to mortgage lending. JOB FUNCTION AND RESPONSIBILITIES: The Quality Control Senior Auditor reports to Team Leader, Originations Credit Quality Control. The team is responsible to review loans from an underwriter s perspective for Forward and Reverse Lending (Pre and Post Funding) and provide appropriate and timely feedback to the underwriter with strong organizational, problem-solving, and analytical skills and acute attention to details. The position requires a thorough understanding of Conventional, FHA and VA underwriting guidelines for Forward and Reverse Lending transactions. Thorough working knowledge of US mortgage documentation, policies, compliance, and procedures along with investor guideline requirement. High level of proficiency with mortgage loan processing and underwriting systems and must have in-depth knowledge of Conforming, Non-conforming, FHA, and VA investor requirements. The Auditor is responsible to review a loan sample selected for prefunding quality assurance underwriting and/or post funding review due diligence underwriting, including but not limited to, ensuring the loan meets investor/insurer requirements, limited regulatory requirements and is within risk tolerance as it relates to mortgage lending. Complete working knowledge on 4 C s (Credit, Capacity, Capital, and Collateral). Conventional and government investor specific working knowledge on all types of income calculation, credit reviews, Assets/Capital review, Appraisal review, AUS based and Manual underwriting related guideline requirements. QUALIFICATION: bachelors degree preferred. 3-5 years minimum Quality Control OR Mortgage Underwriting experience is required. Must have in-depth knowledge of Conforming, Non-conforming, FHA, and VA underwriting requirements Must have mortgage industry experience. Thorough working knowledge of real estate documentation, policies, compliance, and procedures. High level of proficiency with mortgage loan processing and underwriting systems. Commitment to excellence and high standards. Strong organizational, problem-solving, and analytical skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail. Proficient on computer programs required for position. Good judgment with the ability to make timely and sound decisions.

The Underwriter reviews, conditions, and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines/ examines all documentation for accuracy and completeness. JOB FUNCTIONS AND RESPONSIBILITIES Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors. Review all required loan data, reports, and inspections to insure the collateral is acceptable to investor and the company. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. Provides final approval underwriting of mortgage loans - Conventional, FHA, VA, Reverse, Correspondent lending. Know we'll about Non-Delegated Correspondent Lending Underwriting process . Appraisal review process knowledge is an added advantage. Complete assigned tasks within the defined Average Handling Time (AHT) to meet the BU required Turn Around Time (TAT) along with Quality scores. Work with staff and management to find solutions on escalated loans. May be requested to make recommendations for improving Internal Audit s policies and practices. Manage loans by using all functions of Encompass. Effectively communicate underwriting decisions with processors and advisors Maintain high level of customer service and communication with other departments. Other duties as assigned. EDUCATION / EXPERIENCE bachelors degree or equivalent of fifteen years of education mandatory Minimum of 2 years of experience in Mortgage Underwriting with thorough knowledge of Financial and nonfinancial supporting documentation, Income calculations, Asset/ Liabilities & Appraisal verification, Credit report review. Knowledge about risk and compliance in Lending especially the FNMA & FHLMC Underwriting standards. Knowledge about Underwriting procedures of Conventional, Correspondent Lending, Reverse mortgage, FHA, VA (Government loans) underwriting WORK SCHEDULE OR TRAVEL REQUIREMENTS Ready to do any shifts including night shift as per Business unit requirements. Ready to travel to office for training and other learning work related activities as per Business unit requirements.

The Underwriter reviews, conditions, and underwrites mortgage loans in accordance with established policies and procedures and appropriate guidelines/ examines all documentation for accuracy and completeness. JOB FUNCTIONS AND RESPONSIBILITIES Review and analyze the mortgage loan application to ensure eligibility, accuracy, completeness, and compliance with internal and regulatory guidelines to minimize risk factors. Review all required loan data, reports, and inspections to insure the collateral is acceptable to investor and the company. Responsible for making independent decisions regarding acceptance and risk of loans according to HUD, company, and investor guidelines. Provides final approval underwriting of mortgage loans - Conventional, FHA, VA, Reverse, Correspondent lending. Know we'll about Non-Delegated Correspondent Lending Underwriting process . Appraisal review process knowledge is an added advantage. Complete assigned tasks within the defined Average Handling Time (AHT) to meet the BU required Turn Around Time (TAT) along with Quality scores. Work with staff and management to find solutions on escalated loans. May be requested to make recommendations for improving Internal Audit s policies and practices. Manage loans by using all functions of Encompass. Effectively communicate underwriting decisions with processors and advisors Maintain high level of customer service and communication with other departments. EDUCATION / EXPERIENCE bachelors degree or equivalent of fifteen years of education mandatory Minimum of 2 years of experience in Mortgage Underwriting with thorough knowledge of Financial and nonfinancial supporting documentation, Income calculations, Asset/ Liabilities & Appraisal verification, Credit report review. Knowledge about risk and compliance in Lending especially the FNMA & FHLMC Underwriting standards. Knowledge about Underwriting procedures of Conventional, Correspondent Lending, Reverse mortgage, FHA, VA (Government loans) underwriting WORK SCHEDULE OR TRAVEL REQUIREMENTS Ready to do any shifts including night shift as per Business unit requirements. Ready to travel to office for training and other learning work related activities as per Business unit requirements.

Learn and understand the correct interpretation of GSE Servicing Guidelines. Ensure the Daily or Monthly Reporting and remittance to GSE Agencies are completed timely and accurately. Work closely with the Internal Audit team in providing required process related information and respond to the queries received from Auditors. Ensuring the Newly sold / transferred loans are boarded accurately in MSP application. Work independently on projects and other assignments. Multi-task and troubleshoot any issues that arise which may have multiple variables that fall outside stipulated guidelines and work closely within the department and with other Ocwen departments to ensure their prompt and accurate resolution. Act as a liaison and information resource between the Investor Reporting department\clients and the agencies\GNMA to answer questions and assist in the prompt resolution of any questions they may have or forward their inquiries to the appropriate department or individual for assistance. QUALIFICATION: masters Degree required MBA(Finance) Experience in Investor Reporting / Accounting of U.S mortgage servicing preferred. Excellent Communication Skills

Creating loans Indexing received documents Setting up loan application Conducting pre-purchase review of loan applications Collaborating with lenders to resolve any missing conditions Purchasing the loans JOB FUNCTIONS AND RESPONSIBILITIES Manage independently and perform the Pre-purchase review of FCLP application Should be capable of understanding processes, related risks. Co-ordinate with lenders in procuring the required documents Reviewing of documents like Loan application, Initial Application package, Closing package, Appraisal report, other Reverse documents EDUCATION / EXPERIENCE Should be a graduate. Understanding of the Mortgage Servicing Industry. Effective communication and analytical skills required. Proficient in MS Office (Excel, Word and PowerPoint) WORK SCHEDULE OR TRAVEL REQUIREMENTS Night Shift

To underwrite mortgage business and manage the portfolio in assigned branch/location o Review and assess a broad range of complex loan applications within defined guidelines and accordingly take decision or recommend for approval to higher authorities. o Under write proposals as per the laid down policies & procedure to honour the agreed SLAs and manage city/area business volumes. o Conduct personal discussion with customers to establish credit worthiness and ensure completion of credit/KYC documents and verification- telephonic, field & collateral visits. o Assess income to obligation ratios, loan to value ratios, in depth knowledge of rational behind calculation of ratios and its impact on loan performance over long tenures. o Maintain Portfolio MIS, Delinquency MIS and other operations related MIS of the cluster and regularly reporting the same. o Build and facilitate the best outcomes for clients by building and leveraging effective relationships with third parties o Take ownership of client queries and use industry knowledge and experience to overcome challenges and solve problems o Exceed service quality standards and strive for continuous process improvement o Undertake critical review of the credit proposals with a view to bring out the industry, business, financial, management and facility structure risk contained in the credit proposal. o Ensure collateral and other credit risk mitigation to facilitate the approving authority to take decision on the credit proposal. o Enable quick turnaround time of credit lending proposals for the mortgage business comprising of loan against property, and home loan business in close liaison with the sales team. o Undertake ongoing review of the credit exposures to ensure that the exposure continues to be bankable. o Facilitate critical review and documentation of the proposals and effectively monitor the client & collateral creditworthiness from the pre sanction to post disbursement phase & undertaking steps for risk mitigation, whenever required, while ensuring adherence to legal & documentation norms & policies o Manage the credit underwriting function of his/her branch and facilitate quick turnaround of credit lending proposals for the branch in close liaison with the local credit analysts and sales team. o Follow up and ensure recovery of quick mortality cases between 12 -18 MOV. Qualification : Graduate, Masters/Post Graduate Certifications : CA/MBA (Preferable)

Closer Digital Risk s mission to Make Mortgages Safe relies on the perfect blending of human experience and state-of-the-art technology to serve its workforce and clients. Digital Risk s 1,500+ team members make us one of the largest mortgage outsource providers in the U.S., supplying appraisal and mortgage processing, underwriting and closing to the largest banks and loan originators. Position Overview: The Mortgage Closers will be responsible for coordinating all aspects involved in completing the loan closing process while maintaining good communications with the client, borrower, internal staff, and other associated agencies to facilitate all closing needs within time frames committed. Candidates must possess a strong sense of urgency with an ability to work in a team environment, maintaining excellent organizational, communication, and PC skills. Essential Job Functions: Prepare, review and generate closing documents according to client specifications ensure all compliance requirements are met Review and approve Final HUD; working effectively with the designated Processor to clear any issues that may arise Resolve closing issues, make system changes and expedite corrected documents to facilitate scheduled closings Accurately prepare and transmit funding information to the client to ensure loans are funded in a timely manner Ensure all closing needs are met within committed time frames Assure error free documentation prior to distribution of closing packages Provide excellent customer service to internal and external clients Ensure customer service surveys maintain the rating level designated by management Requirements: 2 + years of Loan Closing experience dealing with high volume closing Knowledge of HARP and Conventional loan closing documentation requirements Knowledge of most recent HUD/RESPA/GFE Compliance Proficient in review of title commitments, validating closing conditions, reviewing/balancing HUD Statements, and all aspects of closing document preparation Must maintain the highest standard of detail Good computer knowledge-paperless environment Excellent customer service and communication skills Candidates must be available to work outside of normal business hours when necessary About Digital Risk:

Inviting Applications for Branch Business Head - Prime HL/LAP with Leading NBFC at Jalandhar!!

Inviting Application for leading NBFC as Branch Business Head with Prime Business and Ticket Size Above 10cr in HL/LAP at Jalandhar!!

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Mortgage( Active/ Default Servicing).

TitleProduct Management Intern About Paytm Group: Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the team: Thriving on innovation, One97 delivers Customer Communication, Up-Selling, Mobile Content, Advertising based and Platform services to over 500 Million mobile consumers across the globe. Headquartered in New Delhi, and backed by marquee investors like Intel Capital, Elevation Capital, Silicon Valley Bank, SAP Ventures & Berkshire Hathaway, One97’s products and services are available on various models i.e. Capex, Opex & Revenue Share model as per the flexibility of Telco’s. Our Key Offerings are divided into 5 broad categories as follows: Entertainment Digital Platforms CVM Solutions Enterprise Services Financial Platforms One97 has the widest and largest deployment of telecom applications on cloud platforms in India and has a myriad of VAS services that have helped operators augment their revenue even in complex markets like India, SAARC, Middle East, Africa and many more. About the Role- Expectation: - Working closely with business leads to understand product use cases, customer journeys, business applicability and impact of each use case. - Ability to understand different technology platforms, their features and be able to work with solution architects/engineering leads and write detailed product requirement documents, manage future roadmaps and deliverables. - Make sure that clear, simple, and technically sound decisions are made. - Ability to work with multiple stakeholders / senior management / cross-functional teams to influence them for quicker decisions, manage sudden technical roadblocks and be able to clear them. - Be involved in what your team is building - Run edge cases, test products proactively and its features to provide feedback early in the cycle, make sure entire journeys are covered, and that product reporting exists to track KPIs for the product and its success (data-driven product management). Superpowers that will help you succeed in this role: - Bachelor's degree in engineering, computer science and/or related field - Solutions orientated within a high-energy and fast-paced work environment - Possess excellent oral, written, verbal and interpersonal communication skills Why join us - A collaborative output driven program that brings cohesiveness across businesses through technology - Improve the average revenue per use by increasing the cross-sell opportunities - A solid 360 feedback from your peer teams on your support of their goals - Respect, that is earned, not demanded from your peers and manager Compensation: If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 17 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!