At Mintoak, we are redefining how merchant acquirers empower and monetize their SME ecosystem. As a leading merchant SaaS platform, we enable financial institutions to deliver cutting-edge payments and commerce enablement solutions, driving growth and innovation for millions of small businesses globally. Our cloud-native, API-first platform is designed for seamless integration, helping acquirers deploy and scale their SME base rapidly through solutions for payments, cross-sell opportunities, service enhancements, and gamified loyalty campaigns. This approach ensures faster go-to-market strategies and a significant competitive edge.With a footprint across six countries in South Asia, Africa, and the Middle East, Mintoak has empowered over 3 million merchants. Our clients include HDFC Bank, State Bank of India, Axis Bank, YES Bank, and Karnataka Bank in India, and Absa Bank, Burgan Bank, Ahli United Bank, Network International, and NMB Bank outside India.At Mintoak, our teams are united by a shared passion for innovation and solving challenges in Payments and Commerce. If you thrive in a dynamic environment where ideas shape the future, join us and be part of the change.Why Mintoak ?

Work with some of the biggest names in banking and fintech.
Solve real-world problems for millions of SMEs worldwide.
Collaborate with a diverse, passionate, and innovative team.

Team Leadership: Manage and mentor a team of SREs, assigning tasks, providing technical guidance, and fostering a culture of collaboration and continuous learning.
Design and Implement Monitoring and Alerting: Lead the implementation of reliable, scalable, and fault-tolerant systems, including infrastructure, monitoring, alerting.
Incident Management: Manage incident response processes, including root cause analysis, post-mortem reviews, and proactive mitigation strategies to minimize system downtime and impact.
Monitoring & Alerting: Develop and maintain comprehensive monitoring systems to identify potential issues early, set appropriate alerting thresholds, and optimize system performance.
Automation & Tooling: Drive automation initiatives to streamline operational tasks, including deployments, scaling, and configuration management, utilizing relevant tools and technologies.
Capacity Planning: Proactively assess system capacity needs, plan for future growth, and implement scaling strategies to ensure optimal performance under load.
Performance Optimization: Analyze system metrics and identify bottlenecks, implement performance improvements, and optimize resource utilization.
Collaboration: Work closely with development teams, product managers, and other stakeholders to ensure alignment on reliability goals and smooth integration of new features.

Technical Skills And Experience

Technical Strategy: Develop and implement the SRE roadmap, including technology adoption, standards, and best practices to maintain a high level of system reliability.
Technical Expertise: Strong proficiency in system administration, cloud computing (AWS, Azure), networking, distributed systems, containerization technologies (Docker, Kubernetes).
Programming Skills: Expertise in scripting languages (Python, Bash) and ability to develop automation tools. Good to have basic understanding of Java
Monitoring & Alerting: Deep understanding of monitoring systems (Prometheus, Grafana), alerting configurations, and log analysis.
Incident Management: Proven experience in managing critical incidents, performing root cause analysis, and coordinating response efforts.
Leadership & Communication: Excellent communication skills to convey technical concepts to both technical and non-technical audiences, ability to lead and motivate a team.
Problem-Solving: Strong analytical and troubleshooting skills to identify and resolve complex technical issues.

Qualifications & Experience

B.E or B.Tech

Location :

Mumbai(ref:hirist.tech)

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