Qui nous sommes
Chez Kyndryl, nous concevons, développons, gérons et modernisons les systèmes technologiques essentiels dont le monde dépend au quotidien. Alors pourquoi travailler chez Kyndryl? Nous allons toujours de l'avant – nous nous poussons sans cesse à aller plus loin dans nos efforts pour construire un monde plus équitable et inclusif pour nos employé.es, nos client.es et nos communautés.
Un rôle
Are you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of – and taking action on the problem.If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.
Responsibilities
- Lifecycle management of databases on-premises or in the cloud such as:
- Provisioning of databases,Upgrading the database,Decommissioning the database,Patch Management of the database,Backup, restore, and recovery of databases,Data Move (Export/Import) within the database,Database Performance Tuning
- Database Security, including but not limited to:
- User Management,Authentication and Authorization
- Database Resource Management (memory, storage, tablespaces, archives, etc.)
- Monitoring of databases such as:
- Database availability,Database capacity, including utilization, allocation, etc.,Events and incidents from monitoring,Security vulnerabilities
- Troubleshooting, such as failed jobs, ORA-errors, blocking sessions, etc.
- Customizing the database environment to meet specific business requirements and workloads.
- Adherence to established rules and standards by the service and Customer
- Admin On Duty who manages the daily operation and ensures the service KPIs and SLA are met. Offering 24/7 technical support with experienced engineers to assist with any questions or issues.
- Deliver Operation KPI Report
- Adherence to the established rules and standards by the service and Customer,Utilization of the standard BMC ITSM tool, Incident and request fulfillment, Change management and fulfillment
- Provision of a toolset to support the operation of the system environment (e.g., advanced asset management, automation, provisioning, backup & patching, scheduling, etc.)
- Proficient in managing and optimizing MSSQL databases (on-prem and cloud)
- Expertise in database security, backup/recovery, and performance monitoring
- Strong SQL and MSSQL tools knowledge
- Skilled in DevOps, Agile methodologies, and scripting
- Experienced with Windows/Linux OS, storage types, and network setups for databases. Cluster Disaster recovery knowledge.
Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond – taking your future to the next level. With Kyndryl, the sky's the limit.
Qui vous êtes
You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.
Required Technical And Professional Expertise
- Minimum 7+ years of experience
- Provisioning, upgrading, and decommissioning of databases, Patch management, Backup, restore, and recovery, Data moves (export/import),Performance tuning
- Security management (user, authentication, authorization),Resource management (memory, storage, tablespaces),Monitoring (availability, capacity, events, security)
- Troubleshooting (failed jobs, errors, blocking sessions),Customizing to meet business requirements,Adherence to established rules and standards
- Hands-on multi-tier architecting skills.
- Sound knowledge of Infrastructure design (Compute, Storage, Network).
- Good knowledge of cloud security practices.
- Linux & Windows Hands-on Expertise.
- Cloud Level certification.
Preferred Technical And Professional Experience
- Linux and Windows certifications , Ansible and automation certification
- Python and Scripting knowledge, Devops Skills
Certifications Required
Être soi-même
La diversité, c'est bien plus que notre apparence ou nos origines, c'est notre façon de penser et notre identité. Nous accueillons des personnes de toutes cultures, origines et expériences. Mais nous ne le faisons pas seuls : Nos réseaux d'inclusion des Kyndryls ne sont qu'un des nombreux moyens que nous utilisons pour créer un lieu de travail où tous les Kyndryls peuvent trouver et fournir un soutien et des conseils. Cette volonté d'accueillir tout le monde dans notre entreprise signifie que Kyndryl vous donne – ainsi qu'à votre voisin – la possibilité d'apporter votre entièreté au travail, individuellement et collectivement, et de soutenir l'activation de notre culture équitable. C'est la manière Kyndryl.
Ce que à quoi vous pouvez vous attendre
Avec des ressources de pointe et des clients de Fortune 100, chaque jour est une occasion d'innover, de développer de nouvelles capacités, de nouvelles relations, de nouveaux processus et une plus-value. Notre guichet d'apprentissage pour les employés vous donne accès à la meilleure formation du secteur pour obtenir des certifications et des accréditations, notamment Université Microsoft, Centre d'Excellence AWS Cloud, Udemy et la revue commerciale Harvard. Grâce à notre plateforme de bénévolat et de dons à l'échelle de l'entreprise, vous pouvez faire des dons, lancer des collectes de fonds, faire du bénévolat et rechercher plus de 2 millions d'organisations à but non lucratif. Chez Kyndryl, nous investissons énormément en vous! Nous voulons que vous réussissiez pour qu'ensemble, nous réussissions tous.
Faites-vous recommander!
Si vous connaissez quelqu'un qui travaille chez Kyndryl, à la question « Comment avez-vous entendu parler de nous? » pendant le processus de candidature, sélectionnez « Recommandation d'un employé » et entrez le nom de votre contact et son adresse courriel chez Kyndryl.
