Merchant Business Account Manager – Fintech Solutions

About AeronPay:

We believe the future of commerce is digital, fast, and secure. We are a next-generation Fintech company delivering cutting-edge payment and financial solutions to enterprises, merchants, and retailers across India.

Our portfolio includes UPI, POS, QR code payments, payouts, virtual accounts, and advanced merchant services designed to empower businesses to scale without boundaries. We are on an ambitious growth journey — and our merchants are at the heart of it.

This is where you come in. We’re looking for a Merchant Business Account Manager who can be the face of AeronPay for our merchant partners — from onboarding to scaling their revenues — while ensuring flawless operations, relationship management, and growth delivery.

If you are passionate about building partnerships, solving problems, and driving business impact, this role is for you.

Why This Role Matters:

The Merchant Business Account Manager is not just a support function — you are the growth engine for our merchant base. You will:

• Own the end-to-end merchant lifecycle from the first handshake to sustained growth.
• Be the merchant’s advocate inside AeronPay, ensuring they get the best service and solutions.
• Drive cross-selling and upselling of our fintech products to maximize merchant revenue potential.

Key Responsibilities:

1. Merchant Relationship Management

• Be the primary point of contact for assigned merchants.
• Develop a deep understanding of each merchant’s business model, pain points, and growth potential.
• Resolve merchant queries, settlement issues, and operational challenges before they become problems.
• Conduct regular check-ins, business reviews, and performance discussions with merchants.

2. Seamless Onboarding & Integration

• Guide merchants through a smooth onboarding process — from KYC and documentation to product activation.
• Coordinate with the tech team for successful API/POS/QR integrations.
• Train merchant staff on using AeronPay products effectively.

3. Revenue Growth & Business Expansion

• Monitor merchant transaction volumes and identify opportunities for growth.
• Introduce new AeronPay solutions (UPI, Payouts, VAs, POS upgrades, etc.) to existing merchants.
• Develop tailored business growth plans for high-potential accounts.
• Consistently meet or exceed monthly revenue growth targets.

4. Market Insights & Strategy

• Stay informed on industry trends, competitor offerings, and market shifts.
• Share actionable feedback with product and marketing teams to improve solutions.
• Identify potential enterprise-level upgrades for growing merchants.

5. Retention & Loyalty

• Implement engagement programs to retain high-value merchants.
• Reduce churn by addressing concerns proactively.
• Celebrate merchant milestones and success stories to strengthen loyalty.

Qualifications & Skills:

• Education: Bachelor’s degree in Business, Finance, Marketing, or related field (MBA preferred).
• Experience: 2–6 years in Merchant Account Management, Fintech, Banking, or Payment Solutions.

Skills:

• Strong relationship-building and negotiation skills.
• Analytical mindset with business growth orientation.
• Excellent communication in English, Hindi (Gujarati is a plus).
• Ability to multitask and manage multiple accounts.
• Proficiency in Microsoft Office and CRM tools.

Personality:

• Self-motivated and target-driven.
• Problem-solver who thrives under pressure.
• Comfortable traveling for merchant visits and events.

What’s In It For You?

We reward performance, innovation, and commitment. You’ll enjoy:

• Competitive salary with high-performance incentives.
• Health insurance, Provident Fund, and wellness benefits.
• Career growth into Senior Account Manager or Business Head roles.
• Work with cutting-edge fintech solutions in a fast-scaling company.
• Recognition through performance awards and incentive trips.
• Collaborative, supportive, and high-energy work environment.

Job Details:

• Job Type: Full-time (On-site)
• Location: Ahmedabad, Gujarat
• Salary Range: ₹3,50,000 – ₹6,50,000 per year + incentives
• Schedule: Monday to Saturday, Day shift (Occasional travel required)

How to Apply:

Send your updated resume and a short cover letter to hr@aeronfly.group with the subject line: Merchant Business Account Manager Application.

Applications are also accepted via Indeed for faster processing.

AeronFly International Private Limited is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹65,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule
• Health insurance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Work Location: In person