Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Home
>
Jobs in lucknow
>
Club Mahindra
>
Member Experience Manager -Lucknow

Member Experience Manager -Lucknow

Club Mahindra

8 - 12 years

7 - 9 Lacs

lucknow

Posted:6 hours ago| Platform:

Apply

Skills Required

upselling upsell cross selling customer experience cross sales client servicing loyalty programs customer satisfaction renewals retention query resolution customer engagement

Work Mode

Work from Office

Job Type

Full Time

Job Description

Dear Candidate,

Greetings from Club Mahindra.!

Roles & Responsibilities

Perfect execution of all members facing processes at the branch with Zero Error

Ensure TATs of all processes are adhered to with 95%+ compliance
Frequent member engagements at Metros, Tier 2/3 cities through Heart to heart

events, Coffee meets, FoS visits to members premises, etc. for proactive engagement and doing farming / referral sales (HFRP).

Increase Share of members wallet - Upgrades of memberships through servicing
Improving Unique members holidaying with proactive holiday planning and member education.
Improve Active Base of the Branches with a clear strategy and flawless execution
Reduce member cancellations and retain members at interaction level
Meet members every month and understand the pulse of the market
Arrest member concerns Dis-engagement alert system
Travel to branches frequently and motivate the team and keep morale high
Work closely with Corporate MEM team to meet functional goals
Governance and monitoring of all processes being executed at Branches
To ensure all the staff are well trained and are updated with process changes at regular intervals.
Daily / Weekly Dashboard review with Corporate MEM team and Chief of ME & BE

Experience Required:

Exposure to DRR targets is preferred
Managing Teams and creating result-oriented environment
Self-motivated for Individual and Team target achievement

Qualification:

Experience

Interested candidate can share their CV on Ajita.Trivedi641@mahindraholidays.com

More Jobs at Club Mahindra

Trainer

Lucknow

5 - 8 yrs

INR 6 - 10 Lacs

Resort Sales Maestro - Kerala, Karnataka And Andhra Prasad

kerala, karnataka, telangana

Experience: Not specified

INR 2 - 4 Lacs

Channel Sales Manager

Vijayawada

6 - 11 yrs

INR 5 - 12 Lacs

Territory/Team Manager - Sales - Hyderabad

Vijayawada

5 - 8 yrs

INR 6 - 8 Lacs

Relationship Manager - Direct Field Sales

Chennai, Coimbatore

1 - 6 yrs

INR 3 - 5 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.