Posted:6 hours ago|
Platform:
Work from Office
Full Time
Note: Sutherland never asks for money or favors in exchange for job offers. * Report any suspicious activity to: TAHelpdesk@Sutherlandglobal.com Apply now and grow with a global leader in customer experience! Job Title: Subject Matter Expert (SME) Service & Sales Support
Job Description: Looking for an SME to support our Customer Support team with complex queries, mentor associates, and improve service quality. The role includes handling escalations, updating knowledge resources, conducting training sessions, and supporting sales/retention conversations.
Responsibilities: Provide expert guidance on complex customer issues. Support escalations and live query resolution. Update knowledge base and process documents. Conduct refresher trainings and coach associates. Review cases and recommend process improvements. Assist in sales, renewals, and retention techniques.
Send your resume to:
sahil.ghorpade@sutherlandglobal.com
Sahil: 8928233087
Note: Sutherland never asks for money or favors in exchange for job offers. * Report any suspicious activity to: TAHelpdesk@Sutherlandglobal.com Apply now and grow with a global leader in customer experience!
Sutherland
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