Marketing Operations Manager

Job Title: Marketing Operations

Min

Location: Bangalore (Onsite)

Why should you choose us?

Rakuten Symphony is a Rakuten Group company, that provides global B2B services for the mobile telco industry and enables next-generation, cloud-based, international mobile services. Building on the technology Rakuten used to launch Japan’s newest mobile network, we are taking our mobile offering global. To support our ambitions to provide an innovative cloud-native telco platform for our customers, Rakuten Symphony is looking to recruit and develop top talent from around the globe. We are looking for individuals to join our team across all functional areas of our business – from sales to engineering, support functions to product development. Let’s build the future of mobile telecommunications together!

What Do We Expect From You

The Event & Content Specialist will play a crucial role in supporting Rakuten Symphony’s presence at key telecom industry events and in developing compelling content to showcase our solutions. This position requires strong planning, coordination, and collaboration across multiple teams. Flexibility is essential, and there will be opportunities for project coordination and growth into broader marketing responsibilities. If you have a passion for people, thrive in a changing environment, and possess a balance of big-picture thinking and detail orientation, we encourage you to apply.

Responsibilities

Vendor management and marketing operations process:

• Assist in planning and executing Rakuten Symphony’s participation in industry events (conferences, trade shows, webinars).
• Coordinate event logistics, including booth setup, registration, travel, and vendor management.
• Support the creation of event materials: presentations, brochures, and on-site branding assets.
• Manage event budgets and track expenses accurately.
• Provide on-site support: Manage booth activities, engage attendees, capture leads, capture on-site pictures and videos for social media
• Report on event performance and lead-nurturing activity.

Content Creation:

• Support the development of marketing content: blog posts, articles, white papers, case studies, presentations, and social media updates.
• Research industry trends and competitor activities to identify content opportunities.
• Collaborate with subject matter experts to gather information and develop compelling narratives.
• Ensure content aligns with brand guidelines and messaging.
• Maintain content calendars and ensure timely delivery.
• Support website and online platforms

Collaboration & Communication:

• Work closely with cross-functional teams (sales, product management, engineering).
• Communicate effectively with internal stakeholders and external vendors.
• Provide regular updates on event and content activities.
• Support internal communications related to events and marketing initiatives.

Qualifications

• Min. 3-5 years of industry experience in a B2B marketing role, especially with IT/Network services companies (telecom industry exposure desirable).
• Proven planning and project management skills, including managing cross-functional teams and stakeholders.
• Experience with video editing and creation tools is a plus.
• Strong operational skills: able to set processes, track goals, and escalate issues with clarity.
• Meticulously organized, with the temperament to allow for flexibility in a dynamic environment.
• Strong analytical skills and data-driven ability to grow a culture of accountability.
• Proven communication skills (written/verbal) including the ability to influence stakeholders.
• Excellent organizational skills and attention to detail, with the ability to handle and prioritize multiple projects.
• Proficiency in sales and marketing automation tools and platforms is an advantage.

Additional Qualifications (Helpful):

• Experience working with international teams.
• Bachelor’s degree in business administration or related field (MBA or advanced degree a plus).
• Demonstrated ability as an integrated marketer with experience in digital and traditional communications.
• Exposure to the B2B marketing environment, especially in IT services companies and emerging channels.

RAKUTEN SHUGI PRINCIPLES:

• Our worldwide practices describe specific behaviours that make Rakuten unique and united across the world. We expect Rakuten employees to model these 5 Shugi Principles of Success.

• Always improve, always advance.

  Only be satisfied with complete success - Kaizen.

• Be passionately professional.

  Take an uncompromising approach to your work and be determined to be the best.

• Hypothesize - Practice - Validate - Shikumika.

  Use the Rakuten Cycle to success in unknown territory.

• Maximize Customer Satisfaction.

  The greatest satisfaction for workers in a service industry is to see their customers smile.

• Speed!! Speed!! Speed!!

  Always be conscious of time. Take charge, set clear goals, and engage your team.