Company Description Your source for the latest trends in fashion and beauty. Get styling tips, product must-haves, and the latest looks served fresh daily. Role Description This is a full-time on-site role for a Customer Support Specialist at Style Lounge located in Noida. The Customer Support Specialist will be responsible for providing customer support, ensuring customer satisfaction, offering technical support, and utilizing analytical skills to improve services. Qualifications Customer Support and Technical Support skills Strong Interpersonal and Analytical Skills Ability to ensure Customer Satisfaction Relevant qualifications include a degree in Customer Service, Business Administration, or related field. Experience in a customer support role is a plus. Show more Show less
Looking for an experienced individual with a strong personality to manage Sales and Marketing, Product Stock Management, Administration, and Client Relations.
Company Description Style Lounge is your source for the latest trends in fashion and beauty. Get styling tips, product must-haves, and the latest looks served fresh daily. Role Description This is a full-time on-site role for a Customer Success Manager located in Noida. The Customer Success Manager will be responsible for ensuring customer satisfaction, analyzing customer data, driving customer retention, building relationships with clients, and providing exceptional customer service on a daily basis. Qualifications Customer Satisfaction and Customer Retention skills Analytical Skills Relationship Building Customer Service skills Excellent communication and interpersonal skills Ability to multitask and prioritize effectively Experience in the fashion or beauty industry is a plus Bachelor's degree in Business Administration, Marketing, or related field
About Us: Style Lounge is a leading salon booking platform that offers transparent, no-wait appointments, stylist visibility, and hassle-free booking services. With over 300 salon partners in Noida, Delhi, and Gurgaon, we are rapidly expanding. We are currently seeking a self-driven Marketing Operations Manager to lead our offline marketing initiatives. Role Overview: We are in search of an experienced Marketing Operations Manager who can independently design, execute, and oversee all offline marketing activities. The ideal candidate will have a strong background in the beauty, lifestyle, or related industries and the ability to conceptualize and implement marketing campaigns in high-footfall areas such as RWA societies, malls, and other relevant spaces. Key Responsibilities: 1. Offline Marketing Strategy: - Develop and implement creative offline marketing campaigns to promote Style Lounge in the NCR region. - Identify and collaborate with RWA societies, shopping malls, salons, and other relevant partners for marketing initiatives. - Drive customer engagement through innovative branding and promotional activities. 2. Event Management: - Organize and manage on-ground events, including brand activations, pop-up salons, workshops, and promotional booths. - Establish relationships with RWAs and mall authorities to secure approvals and partnerships for marketing events. 3. Lead Generation & Community Building: - Devise and execute campaigns to boost app downloads and acquire new users. - Cultivate relationships with local communities and influencers to enhance brand visibility. 4. Performance Analysis: - Monitor and analyze the ROI of offline campaigns to ensure effectiveness and refine future strategies. - Prepare and present performance reports to the leadership team. 5. Vendor & Budget Management: - Coordinate with vendors for printing, event setup, promotional materials, etc. - Ensure cost efficiency while upholding quality in marketing deliverables. 6. Stakeholder Collaboration: - Collaborate closely with the onboarding and customer care teams to align marketing activities with overall business goals. - Maintain consistent communication and feedback loops between teams. Qualifications and Experience: - Experience: 3-10 years in offline marketing, preferably in consumer-facing industries like salon or beauty. - Demonstrated expertise in managing end-to-end marketing operations and campaigns independently. - Strong knowledge of the NCR market, including engagement with RWAs and malls. Skills: - Excellent project management and organizational skills. - Strong communication, negotiation, and relationship-building abilities. - Data-driven mindset with proficiency in analyzing campaign performance metrics. Education: - Bachelors or Masters degree in Marketing, Business Administration, or a related field. Key Attributes: - Self-starter with a proactive approach to identifying and capitalizing on marketing opportunities. - Strong leadership and decision-making skills. - Ability to work independently with minimal supervision. - Passion for the beauty and lifestyle industry. Why Join Us - Be part of a rapidly growing company reshaping the salon booking experience in India. - Opportunity to lead and innovate in the offline marketing sector. - Competitive compensation and opportunities for growth. To Apply: Send your resume and a cover letter outlining your experience in similar roles to deepak@stylelounge.ai.,
As a Customer Care Executive at Style Lounge, your primary responsibility will be to handle customer inquiries, ensure customer satisfaction, provide exceptional customer service, and support sales activities. You will play a crucial role in maintaining effective communication with customers to address their needs and resolve any concerns they may have. To excel in this role, you must possess strong customer support, customer satisfaction, and customer service skills. Excellent communication skills are essential to interact with customers professionally and efficiently. You should also have sales skills to support sales activities effectively. Problem-solving abilities and a customer-oriented approach will be key to your success in this role. Proficiency in using customer service software and tools will help you streamline your tasks and provide prompt assistance to customers. Being able to work well in a team environment is vital for collaboration and achieving common goals. While previous experience in a similar role is advantageous, it is not mandatory. A high school diploma or equivalent is required, and a degree in a related field would be a plus. If you are passionate about delivering exceptional customer service, addressing customer needs, and contributing to the overall success of our team, we encourage you to apply for this full-time on-site position located in Noida.,