Manager/Senior Manager Retail Operations

Job Description

ROLE DESCRIPTION Role Title: Manager/Senior Manager Retail Operations Role Expectations: Lead & Manage Retail Data Operations - Leads a team to manage the overall retail MIS and data operations. Sales Enablement & Performance Management - Tracks performance against targets, analyses of Key Performance Indicators (KPIs). Work with senior management and cross functions in business strategy planning like forecast, P&L, Annual Operating Plan (AOP) and others. Role Deliverables: Data & Systems Management: Design and execute the data strategy in your responsibility, which encompasses data collection architecture, data governance, and data reporting infrastructure Own development of best-in-class reports, tools and customized reports to avoid data redundancy Provide insights around category & specific consumer behavior derived from Syndicated data sources. Demonstrate an analytical bent of mind in all projects/collaborations Distill actionable insights from the data to offer client ready business recommendations by identifying meaningful customer indicators & trends Actively builds & proliferates category management knowledge & principles Showcase thought leadership; look for ways to integrate better business solutions Develop and implement SOPs and reports and per managements and operational requirements. Design Master data tables and data dictionaries and manage their maintenance to ensure accuracy and readiness of data masters for all retail channels. Oversee backend operations and escalation for SFA and DMS applications. Work with inhouse and third-party Tech team to develop application Interfaces, reports and modules as per business requirement. Team Management Build a professional and reliable team Coach and develop high quality analysts in the team Stakeholder Management Work cross functionally to create and implement reports and data process flows to ensure new initiative or strategic changes performs as intended. Confidently present category and trade dynamics to stakeholders and rationalize techniques and model fit Respond to questions about data and deliver response in user friendly, visually represented format Reporting Relationships: Reporting To Chief Retail Officer Role Specifications: Business Intelligence MIS SFA and DMS Operations Process Planning and Operations Team Leadership MS Office Educational Qualifications: Engineering Graduate or Data & Systems Graduate/ MBA Experience Required: Minimum 7 years in relevant industry / category Location: Mumbai HO