Deputy General Manager

Job Title: Deputy General Manager Franchisee Store Operations Location:

Role Summary:

MedPlus is seeking a highly capable and process-driven professional with 10-17 years of total work experience, including a minimum of 5-7 years in store operations. The Deputy General Manager Franchisee Store Operations will be responsible for ensuring consistent, efficient, and compliant operations across all MedPlus franchisee stores nationwide. The role will drive operational excellence, improve store productivity, and support franchisees in delivering superior customer experience aligned with MedPlus standards.

Candidate Profile:

• MBA/PGDM . • Total experience:

  1017 years

  . • Mandatory:

  57 years of hands-on store operations experience

  , preferably in retail, FMCG, or pharmacy. • Strong understanding of retail processes: inventory management, cash management, customer service, manpower supervision, and operational controls. • Excellent communication, stakeholder management, and team leadership skills. • Analytical mindset with strong problem-solving abilities. • Willingness to travel extensively across India.

Operational Excellence & Process Management

• SOP adherence, process standardization, and audit management.
  • Strong compliance orientation and risk control capabilities.

Retail & Franchise Operations

• Deep understanding of store P&L, inventory control, shrinkage management, and manpower productivity.
  • Proven ability to drive store-level operational improvements.

Analytical & Data Skills

• Proficiency in analysing MIS, KPIs, and operational dashboards.
  • Strong Excel and data interpretation abilities.

Leadership & People Management

• Ability to lead regional operations teams and influence franchise partners.
  • Strong coaching, training, and conflict-resolution skills.

Communication & Collaboration

• Excellent communication with the ability to manage diverse internal and external stakeholders.
  • Strong coordination skills across multi-functional teams.

Customer Experience & Quality Focus

• Strong service orientation with the ability to uphold and standardize customer experience across franchise stores.
  • Quick and effective issue resolution approach.

Project Management

• Ability to drive multi-location operational projects and store rollouts.
  • Strong planning, execution, and follow-through skills