Manager - Training & Development

Training Manager – Home Service Operations

Location:

Department:

Experience:

Reports to:

hundreds of new hires every month

Core Outcomes (first 12 months)

Key Activities

1. Build a scalable training factory

• Design modular curriculum (micro-learning, on-the-job simulations, assessments)

• Roll out LMS & mobile learning apps for “anytime, anywhere” refreshers

• Create multilingual content (English + major regional languages)

• Cut average ramp-up time from 10 → 7 days

• Maintain ≥ 90 % pass-rate on certification

2. Elevate quality & compliance

• Embed SOPs, hygiene protocols, biosafety & patient-communication scripts into training

3. Build a national trainer bench

• Coach and evaluate trainers;

• Schedule quarterly calibration audits to keep content and delivery consistent

4. Continuous improvements

• Iterate curriculum every 60–90 days based on field KPI

• Partner with Ops & QA to analyse error trends

• Publish insights to leadership

Qualifications

• Field expertise:

  4+ years training frontline healthcare or logistics workforce

• Scale mindset:

  Proven track-record launching programs that reached ≥ 500 learners/year across multiple locations.

• Instructional design chops:

  Able to convert SOPs into engaging, bite-sized learning (videos, quizzes, simulations).

• Data orientation:

  Comfortable building dashboards, setting leading/lagging metrics, and using them to drive iterations.

• People leadership:

  Experience hiring, mentoring, and performance-managing a distributed trainer cohort.

• Tech fluency:

  Familiar with modern platforms, mobile learning apps, and digital assessment tools.

• Language skills:

  Strong English plus fluency in at least one major regional language (Telugu, Hindi, Tamil, or Kannada).

Life at DoctorC

You’ll join a mission-driven health-tech scale-up that believes healthcare should be simple, reliable, and customer-centric. Expect fast decisions, room to experiment, and leadership that measures impact.