Manager / Sr Manager - Operations Excellence

About the Company - At Swish, we’re redefining food delivery by combining speed, freshness, and delight. Our innovative platform ensures your favourite snacks and beverages arrive in just 10 minutes, transforming everyday cravings into exceptional moments. Backed by top investors like Accel and industry leaders, we’re a fast-growing early-stage startup on a mission to change how people experience food. About the Role - As an Ops Excellence Manager at Swish, you’ll be responsible for building and scaling the core processes that power our kitchens, warehouses and supply chain. From inventory flow to fulfillment efficiency, you’ll drive projects that directly improve our cost structure, reliability and speed. This role is ideal for someone who has seen supply chain complexity at scale (in FMCG, q-commerce, or e-commerce setups) and wants to build high-performance systems from the ground up. What You’ll Do - Process Optimization: Identify inefficiencies across procurement, inventory, and mid-mile ops; build processes that are faster and more cost-effective Warehouse & Mid-mile Ops: Implement lean practices in picking, packing, and dispatch to improve turnaround times Supply Chain Coordination: Align with procurement, vendors, and delivery teams to ensure optimal inventory and timely replenishments Cost & Waste Reduction: Analyze ops data to cut food waste, reduce overstocking, and drive unit economics KPI Tracking & Dashboards: Define, monitor, and report metrics like OTIF, inventory turns, and fulfillment time Automation & Tech Integration: Partner with tech/product teams to roll out WMS, route planning tools, and other automation solutions SOPs & Training: Standardize ops processes and ensure ground teams are trained for scale and consistency What You’ll Need 2–6 years of experience in factory ops, warehouse management or supply chain (FMCG / e-comm / q-comm preferred) Process thinker - familiarity with Lean, Six Sigma or similar frameworks is a plus Strong with data - Excel/Sheets + BI tools like Power BI, Tableau Comfortable with systems - experience working with ERPs, WMS, or supply chain tech platforms A doer - hands-on, works well on the ground and with cross-functional teams Clear communicator - can turn complexity into structure and align people around it Show more Show less