Manager - SAP SD Module Expert

Who We Are

We help to create icons. We help to build marvels. Our products feature in some of the most iconic buildings in the world.

RAK Ceramics

12,000 employees from 40+ nationalities

The Role

The Manager – SAP SD Module Expert is a key role responsible for the analysis, design, configuration & support of the SAP SD and Logistics functions to meet the business needs of RAK Ceramics Group of companies. Working closely with SAP Functional Specialists to deliver, maintain, troubleshoot and enhance SAP functionality. SAP level 3 support and release assignments for RAK Ceramics across all locations.

What You Will Be Doing

• Provides specialist level functional and configuration knowledge in designing SAP solutions in the SD module of SAP S/4HANA and SAP ECC 6 EHP5.
• Supports production configuration and assist in functional change requests as per release plan.
• Supports business implementations by sharing best practice configuration skills.
• Works with the Service Desk to facilitate incident & problem resolution.
• Participate in release upgrade or new functionality / enhancement assessments and make recommendations.
• Conduct requirement gathering sessions with users, suggest and blueprint solutions & documentation designs.
• Ensure compliance to existing, and development of required data and reporting standards.
• Ensure the integrity of the SD configuration of the SAP system across multiple landscapes.
• Respond to user requirements, problem resolution, develop designs, and process modeling.
• Conduct configuration changes to accommodate change requests and prototype activities.
• Assist in training activities
• Perform initial testing of problem fixes, change request, enhancements, and new functionality.
• Work with SAP support team to resolve software bugs.
• Keep abreast of SAP releases, enhancements/new functionality and perform application research.
• Perform break/fix analysis and recommend solutions for sales related processes.
• Develop functional specifications and work with BASIS and ABAP personnel resources to complete object development and testing
• Lead and coordinate the work of a small team comprising of business core users and consultants.
• Provide leadership in the development of functional skills in others through active knowledge sharing
• Understand and apply RAK Ceramics methodologies and procedures
• Ability to co-ordinate and interact with multiple teams
• Perform any ad-hoc tasks as required (can involve resolution of tickets of other related modules, for example, LE)

What are the key skills required for this role:

• Expert SAP configuration skills in SD Module
• Domain experience in Sales & Distribution business function, preferably in a manufacturing industry.
• Solid understanding of SAP data model in Sales & Distribution module.
• Thorough understanding of business processes.
• Familiarity with SAP architecture.
• Familiarity with SAP Fiori apps in S/4HANA environments
• Knowledge of SAP S/4HANA tools like Data Migration Cockpit
• Good project management skills, operating as part of a team organizing, planning, and executing large-scale projects from vision through implementation.
• Strong verbal and written communications skills, with an ability to express complex business concepts in technical terms.
• Strong analytical, problem solving, and conceptual skills.

Our Ideal Match

• A Bachelor’s degree in any discipline. Master’s degree in Business Administration or Management Information Systems, preferably with a focus on sales, marketing, logistics
• SAP Certification in SD is a plus
• 8+ years of experience with SAP SD and Logistics modules, with two end-to-end SAP SD implementations.
• Experience or exposure to IT Governance.
• Exposure to ITIL Framework.
• SAP Certification in relevant Functional areas will be an added advantage.
• Experience of VAT (knowledge of GST will be an added advantage).
• Knowledge of using Solution Manager for managing projects and change management.

RAK Ceramics is an Equal Opportunity Employer.

We do not discriminate on the basis of race, colour, religion, gender, nationality, disability, age, or marital status.