Manager Sales Operations

UKG is seeking a dynamic, strategic, and people-focused leader to build and manage a newly formed support team in India. This individual will play a pivotal role in enabling seamless global operations by providing dedicated support to both the US Support team and local India-based sales teams. The Global Field Operations Manager (FOM) will serve as the key liaison between India operations and global stakeholders, ensuring timely and accurate delivery of operational support functions including RMA processing, hardware support, Net ARR validation, and case management.
The ideal candidate will be skilled in building and developing high-performing teams, adept at navigating cross-cultural business landscapes, and committed to operational excellence and customer satisfaction.Job Responsibilities include:Hire, train, and manage a startup operations team based in India focused on providing global support.Mentor and develop team members to meet performance and development objectives.Foster a culture of accountability, engagement, and continuous improvement.Work as a strategic business partner with the Sales Leadership teams, Contracts, Rev Rec, Legal, Order Management, and CreditDevelop Annual Performance GoalsEnsure the team is versed and trained in all processes pertaining to the preparation and execution of customer-facing documentationGenerate and maintain reports to support business requirementsLead by example to align with UKG Values and BehaviorsPlan strategically for deadlines, workloads, and leaves to ensure coverage needs meet business requirementsHave a working knowledge of product suites and software programs to support the Sales organizationRequired to support the Month and Quarter End businessMaintain a high level of engagement and agility for the organization's ever-changing dynamics and seek to understand how it impacts the business, thereby, the job itselfQualifications:Associate Degree or five (5) years of relevant leadership experiencePositively embrace and navigate change with an open mind and willingness to adaptInnovative thinker willing to challenge the status quo and driven to make a differenceAbility to build strategic relationships with all levels of the organizationTechnical aptitude and experience with Oracle, Salesforce, and Microsoft applications preferredExcellent written and verbal communication skillsStrong attention to detail and analytical thinkingHigh self-motivation, responsibility, and flexibility to achieve resultsOrganized and able to multi-task in a fast-paced and demanding environmentLimited travel required