Manager - Quality MIS

Job Overview

Duties & Responsibilities

SLA Reporting and Governance

• On time and error-free reporting of all performance reports
• Analysis and intelligence from data by looking at trends
• Real-time flagging of issues by looking at data
• SLA Management & Reporting
• Facilitate Service Level Agreement (SLA) compliance in all VACs and avoid service penalties as applicable
  

Data Management and automation

• Reporting on data completeness at the regional level
• Data sanitisation and collation at the regional/Global level
• Follow up and calls with regional POCs for data completeness and sanity
• Consolidation and reconciliation with Opsys data for daily data
  

Client Reporting & Management

• Contractual daily/weekly/monthly SLA reporting (SLA, TAT, CX, Biometric, PP Recon, Volumes, Mioot stats etc)
• Slots summary and related client reporting (Intra-day reporting)
• Global/regional performance reports (daily/weekly/monthly reporting and calls) including scorecard (attached timelines calendar and daily report)
• PowerBI Dashboard and central database management
• OpSys/TMS support and weekly fee audits (100% audits done on tasks delivered by the vendor)
  

Knowledge & Key Skills

• Advance knowledge and hands-on experience of BA tools like Power BI
• Proficiency with MS office with sound knowledge (complex formulae, VBA macro, Power Queries etc) of Excel
• Should be able to present data in a meaningful full way in Excel reports, PowerPoint presentations or Power BI Dashboard
• Pleasant disposition, comfortable to interact with people from different cultures and levels, feedback skills, leadership skills
  

Environment, Social & Governance

• Promote judicious use of natural resources.
• Adhere to the organisation's environment, health, and safety policies, objectives, and guidelines.
  

Anti Bribery Management Systems (ABMS)

• Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
• Understanding of ethical standards and the importance of integrity in business practices.
• Ability to identify and evaluate risks related to bribery in various business contexts. For more detailed explanation, follow the ABMS manual.
  

Anti Bribery Management Systems (ABMS)

• Follow the ABMS roles and responsibilities details as prescribed on the ABMS manual.
• Understanding of ethical standards and the importance of integrity in business practices.
  

Additional Responsibilities (Special Projects)

• Reporting manager to add any special project(s) being managed by the team member.
  

Education

• Minimum: Graduate / Global Equivalent degree with certification in data analytics and reporting.
  

Experience

• Min 5 – 10years of experience in Business intelligence and MIS/reporting