Posted:1 week ago|
Platform:
Work from Office
Full Time
The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards.
• Strong knowledge of quality monitoring tools and methodologies in a call centre environment. • Excellent communication, coaching, and interpersonal skills. • Analytical mindset with ability to interpret data and drive insights. • Attention to detail and ability to identify root causes of performance issues. • Strong organizational and leadership abilities. • Proficiency in MS Office, CRM systems, and call monitoring tools.
The Quality Manager is responsible for monitoring, evaluating, and improving the quality of customer interactions across the call centre. The role ensures that agents deliver excellent customer service, comply with company policies, and meet regulatory and performance standards.
• Strong knowledge of quality monitoring tools and methodologies in a call centre environment. • Excellent communication, coaching, and interpersonal skills. • Analytical mindset with ability to interpret data and drive insights. • Attention to detail and ability to identify root causes of performance issues. • Strong organizational and leadership abilities. • Proficiency in MS Office, CRM systems, and call monitoring tools.
Frankfinn
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