Manager - Program & Strategy

About Spyne

At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.

Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed:

• Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
• Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
• Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
• Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
• 150+ members team with near equal split on R&D and GTM

Learn more about our products

• :Spyne AI Products - StudioAI, RetailA
• ISeries A Announcement - CNBC-TV18, Yourstor
• yMore about us - ASOTU, CNBC Awaa

zRole Overvi

o own and bui

a hands-on IC (Individual Contributo

s.What’s the missio

n?👉 Ensure a smooth onboarding journey for our first 30 strategic custome

rs👉 Deliver $1M+ in quarterly reven

ue👉 And most importantly, post achieving the PMF journey, lead the Customer Success charter for the produ

? Locatio

⏰ Working Hour

? Experienc

? Reports t

erKey Responsibilit

ies🚀 Program Ownership & Execut

• ionOwn the end-to-end onboarding lifecycle for Spyne’s first 30 strategic customers in the U.S. mark
• et.Lead the charge in delivering $1M+

  in quarterly reve

  nue by ensuring timely onboarding and activati
• on.Build and manage complex onboarding journeys for mid-to-large automotive deale

rs.🧩 Strategy, Process & Automat

• ionDefine scalable onboarding frameworks and build SOPs for repeatable executi
• on.Collaborate with Product, Engineering, AI, and GTM teams to integrate onboarding workflows into the platfo
• rm.Dri

  ve automation-first delivery mod

  els, enabling onboarding of 100+ dealers/month post-P

MF.📈 Insights, Feedback & Product Alignm

• entRun continuous feedback loops between customers and the product te
• am.Provide structured insights from onboarding experiences to influence roadmap and feature prioritizati

on.👥 Path to Team Build

• ingAfter building foundational processes, prepare for a transition into

  a People Mana

  ger role with clear hiring pla
• ns.Define roles, structure, and metrics for a futu

  re Customer Onboarding & Success t

  e

am.What Will Make You Success

• ful?3-6 years in Strategy, Customer Success, or Program Management roles

  in B2B SaaS or AI-led star

• tupsProven record of working with cross-functional teams in fast-paced environm
• entsPast experience in building scalable, process-led functions from scr
• atchAbility to translate customer problems into product-driven solut
• ionsFamiliarity with CRM systems, automation tools, and AI-led engagement t
• oolsStrong executive presence, communication, and stakeholder management sk
• illsDemonstrated maturity

  to start as a

  n IC with the capability

  to build and lead a

• teamWillingness to w

  ork US h

  ours (6 PM to 3 AM IST) onsite in Gur
• gaonDeep alignment w

  ith Spyne’s core va

  l
• ues:Customer Obses
• sionThink 10X, Not
• 10%Extreme Owner
• shipRelentless Innova

tionWhy S

• pyne?Cul

  ture: High-ownership, zero-politics, execution-

• firstGr

  owth: $5M to $20M ARR traje

• ctoryLear

  ning: Work with top GTM leaders and startup vet

• eransExpos

  ure: Global exposure across U.S., EU, and India ma

• rketsCompensa

  tion: Competitive base + performance incentives + stock op