Manager - Program & Strategy

About Spyne

At Spyne, we are transforming how cars are marketed and sold with cutting-edge Generative AI. What started as a bold idea—using AI-powered visuals to help auto dealers sell faster online—has now evolved into a full-fledged, AI-first automotive retail ecosystem.

Backed by $16M in Series A funding from Accel, Vertex Ventures, and other top investors, we’re scaling at breakneck speed:

• Launched industry-first AI-powered Image, Video & 360° solutions for Automotive dealers
• Launching Gen AI powered Automotive Retail Suite to power Inventory, Marketing, CRM for dealers
• Onboarded 1500+ dealers across US, EU and other key markets in the past 2 years of launch
• Gearing up to onboard 10K+ dealers across global market of 200K+ dealers
• 150+ members team with near equal split on R&D and GTM

Learn more about our products:

• Spyne AI Products - StudioAI, RetailAI
• Series A Announcement - CNBC-TV18, Yourstory
• More about us - ASOTU, CNBC Awaaz

Role Overview

own and build

hands-on IC (Individual Contributor)

What’s the mission?

👉 Ensure a smooth onboarding journey for our first 30 strategic customers

👉 Deliver $1M+ in quarterly revenue

👉 And most importantly, post achieving the PMF journey, lead the Customer Success charter for the product

Location:

Working Hours:

Experience:

Reports to:

Key Responsibilities

🚀 Program Ownership & Execution

• Own the end-to-end onboarding lifecycle for Spyne’s first 30 strategic customers in the U.S. market.
• Lead the charge in delivering $1M+ in

  quarterly revenue

  by ensuring timely onboarding and activation.
• Build and manage complex onboarding journeys for mid-to-large automotive dealers.

🧩 Strategy, Process & Automation

• Define scalable onboarding frameworks and build SOPs for repeatable execution.
• Collaborate with Product, Engineering, AI, and GTM teams to integrate onboarding workflows into the platform.
• Drive

  automation-first delivery models

  , enabling onboarding of 100+ dealers/month post-PMF.

📈 Insights, Feedback & Product Alignment

• Run continuous feedback loops between customers and the product team.
• Provide structured insights from onboarding experiences to influence roadmap and feature prioritization.

👥 Path to Team Building

• After building foundational processes, prepare for a transition into a

  People Manager

  role with clear hiring plans.
• Define roles, structure, and metrics for a future

  Customer Onboarding & Success team

  .

What Will Make You Successful?

• 5-6 years in Strategy, Customer Success, or Program Management roles in

  B2B SaaS or AI-led startups

• Proven record of working with cross-functional teams in fast-paced environments
• Past experience in building scalable, process-led functions from scratch
• Ability to translate customer problems into product-driven solutions
• Familiarity with CRM systems, automation tools, and AI-led engagement tools
• Strong executive presence, communication, and stakeholder management skills
• Demonstrated maturity to

  start as an IC

  with the capability to

  build and lead a team

• Willingness to work

  US hours

  (6 PM to 3 AM IST) onsite in Gurgaon
• Deep alignment with

  Spyne’s core values

  :
• Customer Obsession
• Think 10X, Not 10%
• Extreme Ownership
• Relentless Innovation

Why Spyne?

• Culture:

  High-ownership, zero-politics, execution-first

• Growth:

  $5M to $20M ARR trajectory

• Learning:

  Work with top GTM leaders and startup veterans

• Exposure:

  Global exposure across U.S., EU, and India markets

• Compensation:

  Competitive base + performance incentives + stock options