Manager, Post-Sales Inside Sales (AMER)

Come work at a place where innovation and teamwork come together to support the most exciting missions in the world! About The Role We are seeking a high-performing, revenue-focused Manager to lead our Technical Account Managers (TAMs) handling renewals and expansion for the US & Canada region. As part of our Inside Sales team operating from Pune, this role is a strategic sales leadership position, not a support function. You will be responsible for managing renewals, driving upsell opportunities, improving forecasting accuracy, and coaching your team to exceed targets. This is a night shift role, ensuring real-time alignment with our customers in North America. Key Responsibilities: Revenue Growth & Forecasting Own and drive renewals & expansion strategy across SMB accounts in US & Canada. Ensure accurate forecasting, pipeline management, and quota attainment for the TAM team. Develop scalable playbooks for renewals, expansion, and customer retention strategies. Lead & Develop a High-Impact Team Manage and coach a team of quota-carrying TAMs, ensuring performance optimization and goal alignment. Drive continuous learning, sales coaching, and structured career growth within the team. Identify high-potential accounts for strategic growth and expansion. Customer Engagement & Success Strengthen executive-level relationships within key accounts to ensure long-term partnership success. Lead proactive health checks and value-driven discussions to maximize retention. Ensure seamless coordination with Product, Marketing, and Sales Ops to optimize customer engagement. Data-Driven Decision Making Track and report sales performance, renewal trends, and expansion success to leadership. Leverage Gong, Salesforce, and other analytics tools to identify trends and improve processes. Use data insights to refine renewal and upsell strategies, reducing churn and increasing lifetime value. Who You Are 3 to 5+ years of experience in cybersecurity sales, renewals, or technical account management. 2+ years of leadership experience, driving results in quota-carrying sales or account management roles. Strong background in sales forecasting, renewal strategies, and pipeline management. Excellent communicator, able to engage stakeholders from front-line security engineers to C-level executives. Highly organized and data-driven, with expertise in sales tools like Salesforce, Gong, or similar platforms. Self-starter who thrives in a high-growth, fast-paced environment. Show more Show less