Manager – Operations, Delivery & Compliance

About Talent Toppers

Big 4s, Big 3s, Fortune & Global Enterprises, IT/ITES, Technology, Telecommunications, BFSI, E-commerce, Intellectual Property, and innovative start-ups.

Permanent & Leadership Hiring, Staff Augmentation, Offshore Development Center, D&I Hiring, RPO, and Implant Services.

Role Overview

Manager – Operations, Delivery & Compliance

recruitment delivery teams consistently meet client expectations

Key Responsibilities

1. Team Delivery & Performance Metrics

• Define and track

  delivery KPIs

  (e.g., daily submissions, shortlisting ratio, offer-to-join conversion, TAT for CV submissions, candidate quality score).
• Monitor

  position closure TAT

  to ensure roles are filled within client-agreed timelines.
• Enforce

  CV quality checks

  before client submissions to maintain standards.
• Oversee

  daily work allocation

  within delivery teams and managers to ensure balanced workloads and accountability.
• Build

  performance dashboards

  for recruiters, account managers, and delivery teams.
• Regularly review team output vs. client SLAs, flagging risks early.
• Benchmark team productivity and implement continuous improvement initiatives.
• Ensure

  client delivery excellence

  by monitoring recruiter-to-role allocation, workload balancing, and adherence to timelines.

2. Operations & Process Excellence

• Create and implement standardized

  recruitment workflows and SOPs

  .
• Streamline operations to reduce inefficiencies and optimize resource utilization.
• Work with leadership to design scalable processes for new business lines (executive search, staffing, offshore).

3. Compliance & Quality Control

• Ensure compliance with

  client contracts, internal controls, and confidentiality requirements

  .
• Conduct

  periodic audits

  on submissions, candidate communication, and documentation.
• Maintain quality standards across all client engagements.

4. Data, Reporting & Insights

• Generate

  weekly/monthly reports

  covering delivery performance, recruiter efficiency, pipeline health, and client satisfaction.
• Provide actionable insights to leadership on

  where delivery bottlenecks occur and how to fix them

  .
• Support strategic reviews with

  data-driven recommendations

  .

Qualifications & Experience

• 6–10 years of experience in

  operations / process / delivery governance

  , preferably in

  recruitment, staffing, or professional services

  .
• Strong expertise in building and monitoring

  delivery metrics and team performance frameworks

  .
• Familiarity with

  ATS/CRM tools

  and data visualization/reporting platforms.
• Exposure to

  client SLA management and compliance requirements

  .

Core Skills

• Metrics-driven mindset

  : ability to define, track, and enforce delivery KPIs.

• Operational excellence

  : skilled at process standardization and workflow optimization.

• Analytical & reporting skills

  : ability to turn data into insights for leadership.

• Compliance orientation

  : rigorous approach to policies, client agreements, and confidentiality.

• Stakeholder management

  : ability to collaborate with delivery teams, account managers, and leadership.