Manager on Duty

Purpose of the Role

The Manager on Duty (MOD) is responsible for overseeing the overall hospital operations during assigned shifts, ensuring smooth functioning of clinical and non-clinical services, addressing patient and staff concerns, and acting as the hospital’s administrative authority in the absence of senior management.

Key Responsibilities

Operational Management

• Oversee day-to-day hospital operations during assigned shifts.
• Ensure smooth coordination between clinical, nursing, support services, and administration.
• Monitor patient flow including admissions, discharges, and transfers.
• Ensure availability of required manpower, equipment, and support services.

Patient Care & Experience

• Address patient and attendant grievances promptly and courteously.
• Ensure high standards of patient care and service delivery.
• Handle medico-administrative issues and escalations effectively.
• Ensure adherence to patient safety and quality protocols.

Staff Coordination & Supervision

• Act as the point of contact for all staff during the shift.
• Resolve staff-related issues such as absenteeism, duty allocation, and emergencies.
• Ensure proper handover between shifts.
• Support nursing supervisors and department heads as required.

Emergency & Incident Management

• Handle hospital emergencies, code situations, and critical incidents.
• Coordinate with doctors, nursing staff, security, and external agencies when required.
• Ensure proper documentation and reporting of incidents.

Compliance & Documentation

• Ensure compliance with hospital policies, SOPs, and statutory guidelines.
• Maintain shift reports, incident reports, and escalation logs.
• Ensure proper documentation of patient complaints and resolutions.

Liaison & Communication

• Act as a liaison between patients, doctors, management, and support teams.
• Communicate critical updates to senior management as needed.
• Represent hospital management during the assigned shift.

Key Skills & Competencies

• Strong leadership and decision-making skills
• Excellent communication and interpersonal skills
• Ability to handle pressure and emergency situations
• Problem-solving and conflict resolution skills
• Customer-focused and empathetic approach
• Good knowledge of hospital operations and protocols

Educational Qualification

• Graduate / Postgraduate in Hospital Administration, Healthcare Management, or related field
• Clinical background with administrative experience may be preferred

Experience

• Minimum 3–7 years of experience in hospital administration or healthcare operations
• Prior experience in supervisory or MOD role is desirable

Job Type: Full-time

Pay: From ₹30,000.00 per month

Benefits:

• Provident Fund

Work Location: In person