Ensuring smooth functioning of all the Departments during MOD Shift including handling emergency situations
Counseling of the patients on monetary aspects and other issues at the time of admission into the Critical Care Wards when on duty
To ensure retention of LAMA cases & to update the same to concerned person
Periodic rounds to check and facilitate smooth functioning of all the services during their respective shift
Coordinating with doctors and other staff whenever required to facilitate efficient and smooth functioning of the hospital coordinating with various
Departments of the hospital for speedy & better services to the patients i.e
Housekeeping, F&B , Billing- TPA / Cash, overseeing the billing process, Maintenance etc
Coordination with transport dept., external diagnostic centers, procurement of blood etc
Ensuring smooth functioning of all the diagnostic facilities
Handover the issues during night shift to unit admin next day in documented format Handling emergency cases Coordinating with police officers in case of death or MLC case & reporting Should demonstrate control of situation in case of critical/death case Media control, information to management authorities and police officials
To ensure that all the Registrars, Coordinators, Data entry operators, Front office executives ( OP & IP ) Telephone operators, Vaccination staff are on duty if necessary to make arrangements in place of staff who are on leave or weekly off in coordination with the respective HODs and Medical Director
Feedback to be taken from every inpatient in the prescribed format
Address any patient grievance & counseling as per situation
Ability to Handle the VIP /VVIP protocols
Good coaching / mentoring and presentation

Skills
Conflict resolution (employees / patients)Must be flexible to work in night shifts

Qualification
MBA Hospital management /Hospital administration.

Department
General, Operations

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