Job
Description
As a Team Lead at Gallagher Service Center LLP, you will play a vital role in the Non-voice Service Team by reporting to the Process Manager. Your main responsibilities will include: - Understanding operational requirements, researching best practices, and assisting with the design and implementation of new processes and tools. - Cultivating a team environment that provides exceptional customer service, ensuring all staff members perform at a consistently high level. - Motivating, instilling accountability, and achieving results within the team. - Monitoring the effectiveness of a team of Process Associates. - Preparing MIS reports and interacting with Customers to manage their queries. - Providing day-to-day coordination on the activities of the team. - Attending and responding to written/electronic correspondence. To excel in this role, you should possess the following qualifications: - Graduate/Post Graduate (Preferably Commerce) with a good academic record (50% or above). - Excellent communication skills (Verbal and Written) and strong analytical skills. - Minimum 4 years of post-qualification experience in the BPO/KPO industry. - Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL. - Candidate should have been in an Assistant manager/Team leader role, on papers for at least 18 months. - Exposure to handling 15-20 FTEs and should be only from an international non-voice background. Gallagher values inclusion and diversity, which is a core part of the business. Inclusion and diversity are embedded into the organization's culture, allowing employees to better serve clients and communities. Gallagher sees inclusion as a conscious commitment and diversity as a vital strength, living out The Gallagher Way to its fullest. Equal employment opportunity is extended to all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, compensation, and more. Gallagher also makes reasonable accommodations for qualified individuals with disabilities. As a Team Lead at Gallagher Service Center LLP, you will play a vital role in the Non-voice Service Team by reporting to the Process Manager. Your main responsibilities will include: - Understanding operational requirements, researching best practices, and assisting with the design and implementation of new processes and tools. - Cultivating a team environment that provides exceptional customer service, ensuring all staff members perform at a consistently high level. - Motivating, instilling accountability, and achieving results within the team. - Monitoring the effectiveness of a team of Process Associates. - Preparing MIS reports and interacting with Customers to manage their queries. - Providing day-to-day coordination on the activities of the team. - Attending and responding to written/electronic correspondence. To excel in this role, you should possess the following qualifications: - Graduate/Post Graduate (Preferably Commerce) with a good academic record (50% or above). - Excellent communication skills (Verbal and Written) and strong analytical skills. - Minimum 4 years of post-qualification experience in the BPO/KPO industry. - Candidate must have 1 year on papers experience as a TL and should be currently designated as a TL. - Candidate should have been in an Assistant manager/Team leader role, on papers for at least 18 months. - Exposure to handling 15-20 FTEs and should be only from an international non-voice background. Gallagher values inclusion and diversity, which is a core part of the business. Inclusion and diversity are embedded into the organization's culture, allowing employees to better serve clients and communities. Gallagher sees inclusion as a conscious commitment and diversity as a vital strength, living out The Gallagher Way to its fullest. Equal employment opportunity is extended to all aspects of the employer-employee relationship, including recruitment, hiring, training, promotion, transfer, compensation, and more. Gallagher also makes reasonable accommodations for qualified individuals with disabilities.
