Job
Description
As the Global Talent Acquisition Back Office Manager at Gallagher, you will lead the India-based team supporting the Global Talent Acquisitions Center of Expertise (CoE). Reporting directly to the Director of Global Talent Acquisition Operations in India, you will provide operational and transactional recruitment support globally. Your role will involve working with the existing team to provide strategic direction, manage internal and external stakeholder relationships, and guide, support, and develop the recruitment team through a business partnership and relationship management mindset. This is a new role for Gallagher, offering you the opportunity to build, drive success, and provide direction for back-office operations on a global scale. **Key Responsibilities:** - Manage Talent Acquisition Back Office Operations including Requisition Audits, Invoicing, Contract Employee Invoicing, and Early Talent processes. - Oversee requisition audits, job postings, job descriptions, interview scheduling, offer letter creation, and agency invoicing. - Collaborate with teams in Americas, EMEA, and APAC regions. - Work closely with Talent Leadership/Teams to create scalable, efficient, and effective processes. - Partner with regionally based Talent Acquisition Group Support members and other global operational leads to ensure seamless handoffs. - Own team metrics and reporting, establish SLAs, goals, and KPIs, and manage Change Management and Communications. **Qualifications:** - Graduate (mandatory), Postgraduate (preferred). - Minimum of 11+ years of global talent acquisition back-office experience required. - Minimum of 4-6 years of experience leading an operationally focused recruiting team. - Experience in managing Global talent operations back office and knowledge of Applicant Tracking System. **Technical/Functional Requirements:** - Strategic mindset with a willingness to be hands-on. - Proficient in HR technology platforms and tools. - Strong Operational mindset, Problem-Solving, Teamwork, Collaboration. - Ability to own and influence outcomes, data-driven approach, and proficiency in talent systems and technology. - Strong Microsoft Office suite experience. In addition, Gallagher values inclusion and diversity as a core part of its business. By embracing diversity in all forms, Gallagher aims to better serve clients and communities. As an employee of Gallagher, you can expect equal employment opportunities and accommodations for known physical or mental limitations, in line with the company's commitment to sustainability and community support. As the Global Talent Acquisition Back Office Manager at Gallagher, you will lead the India-based team supporting the Global Talent Acquisitions Center of Expertise (CoE). Reporting directly to the Director of Global Talent Acquisition Operations in India, you will provide operational and transactional recruitment support globally. Your role will involve working with the existing team to provide strategic direction, manage internal and external stakeholder relationships, and guide, support, and develop the recruitment team through a business partnership and relationship management mindset. This is a new role for Gallagher, offering you the opportunity to build, drive success, and provide direction for back-office operations on a global scale. **Key Responsibilities:** - Manage Talent Acquisition Back Office Operations including Requisition Audits, Invoicing, Contract Employee Invoicing, and Early Talent processes. - Oversee requisition audits, job postings, job descriptions, interview scheduling, offer letter creation, and agency invoicing. - Collaborate with teams in Americas, EMEA, and APAC regions. - Work closely with Talent Leadership/Teams to create scalable, efficient, and effective processes. - Partner with regionally based Talent Acquisition Group Support members and other global operational leads to ensure seamless handoffs. - Own team metrics and reporting, establish SLAs, goals, and KPIs, and manage Change Management and Communications. **Qualifications:** - Graduate (mandatory), Postgraduate (preferred). - Minimum of 11+ years of global talent acquisition back-office experience required. - Minimum of 4-6 years of experience leading an operationally focused recruiting team. - Experience in managing Global talent operations back office and knowledge of Applicant Tracking System. **Technical/Functional Requirements:** - Strategic mindset with a willingness to be hands-on. - Proficient in HR technology platforms and tools. - Strong Operational mindset, Problem-Solving, Teamwork, Collaboration. - Ability to own and influence outcomes, data-driven approach, and proficiency in talent systems and technology. - Strong Microsoft Office suite experience. In addition, Gallagher values inclusion and diversity as a core part of its business. By embracing diversity in all forms, Gallagher aims to better serve clients and communities. As an employee of Gallagher, you
