Manager of Operations

Operations & Office Manager – Guesthouse Management (Willostays)

Job Summary:

Willostays is looking for a dynamic Operations & Office Manager to handle guesthouse operations, office management, and employee supervision. The ideal candidate should have strong leadership skills, hospitality industry knowledge, and the ability to manage teams and operations across multiple locations. Frequent travel may be required.

Key Responsibilities:

• Manage daily guesthouse and office operations
• Supervise on- office employees, and vendors
• Handle staff scheduling, coordination, and performance monitoring
• Resolve guest and operational issues professionally
• Ensure service quality, cleanliness, and maintenance standards
• Travel to properties for inspections and operational support
• Manage basic website, app, and booking platform tasks
• Capture property photos when required

Requirements:

• Excellent English communication skills (Hindi preferred)
• Strong leadership and people management abilities
• Knowledge of the hospitality/tourism industry
• Good problem-solving and interpersonal skills
• Willingness to travel when needed

Preferred Skills:

• Experience in hospitality or operations management
• Photography skills
• Basic technical knowledge (websites, applications, booking systems)

Experience:

• 1+ years in operations, hospitality, or team management

Job Type:

• Full-time

Location:

• Panampilly nagar ,Kochi

Salary: 21,000 per month

Job Type: Full-time

Pay: ₹21,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement

Work Location: In person