Manager of Customer Success

About TargetBay:

TargetBay is an all-in-one Ecommerce Marketing Cloud that integrates core functionalities like customer profiling, review generation, segmentation, and automated email personalization to help Ecommerce entrepreneurs increase their sales. TargetBay’s main products include BayEngage, BayReviews, and BayAds.

• Own the overall relationship with assigned clients, which includes: Onboarding new customers, increasing adoption, ensuring retention, identifying upsell potential, and driving customer satisfaction
• Actively engage clients through all phase, ensure their satisfaction through timely communication and Effectively handle the escalations
• Proactively identify opportunities and optimization points where we can deliver even greater value for our clients.
• Work with cross-functional teams to ensure customer satisfaction 
• Effectively address customer queries and manage a diverse set of issues until resolved. 
• Provide regular customer updates to the Management, including high-risk customers and customers with high upsell potential.
• Develops strategies for establishing partnerships and business relationships to market online products or services.

Required:

• 7+ years of relevant customer success experience as Senior Executive or Manager, preferably in a SaaS environment.
• General understanding of the digital marketing space – including SEO/SEM, Social Media, Email marketing and E-Commerce best practices
• A proven record of retaining and growing multiple client relationships
• Excellent written, verbal communication and inter-personal skills
• Organised with an analytical approach and the ability to work in a dynamic environment.
• Ease in dealing with ambiguity; ability to create focus, coordination and keeping internal & external stakeholders on track.
• Experience working with clients in USA - Mandate
• Ready to work in EST timing - Mandate
• Good in excel and MS Office - Mandate

Share your resume to saranya.r@targetbay.com