Manager of Customer Success

Role:

Timing:

Must-Have:

Location Preference:

solution-oriented, client-first Customer Success Manager

If you excel at communication, problem-solving, and ensuring clients feel supported at every step — this role is for you.

What You Will Do

• Own end-to-end client relationships and act as the

  primary point of contact

• Ensure clients stay informed, supported, and aligned throughout their property journey
• Understand client needs, challenges, timelines, and proactively manage expectations
• Resolve issues quickly by coordinating with internal teams and external partners
• Provide weekly updates, insights, and ensure a

  smooth, premium client experience

• Anticipate client concerns and offer solutions before they escalate
• Maintain strong communication rhythm with clients (calls, emails, updates)

Ideal Candidate

• Excellent command of English

  — polished, confident & client-facing

• Experience working with Australian clients is mandatory

• Real estate exposure is a strong plus (buying, inspections, due diligence, client handling)
• A natural problem-solver and relationship builder
• Strong professionalism, empathy, and client ownership mindset
• High responsiveness and ability to manage multiple clients at once
• From

  Gwalior

  is a bonus (but not required)