Manager of Customer Success

We are hiring a dynamic Customer Success Manager to enhance client satisfaction and connect talent with opportunities.

• Generate new leads for training programs, follow up, and convert them into participants.
• Meet the monthly target of aspirants required to run batches for the courses.
• Onboard and guide new clients through our training programs, while understanding their unique needs and goals.
• Proactively engage with clients to monitor progress and address any challenges.
• Collaborate with internal teams to optimise training programs and deliver maximum value.
• Identify upsell opportunities and work closely with the sales team to grow business with existing clients.
• Gather and share customer feedback to support continuous improvement.
• Track and report on key customer success metrics.

𝑸𝒖𝒂𝒍𝒊𝒇𝒊𝒄𝒂𝒕𝒊𝒐𝒏𝒔:

• Bachelor's degree (Mechanical Engineering preferred)
• Minimum 2 years of experience in Customer Relationship
• Skills in training coordination and conference planning
• Expertise in onboarding and supporting customers

Spectransys is committed to empowering industries with innovative solutions and unparalleled support. Join a growing company that values collaboration, growth, and customer satisfaction.

📧 How to Apply: Send your resume and portfolio to 𝐡𝐞𝐥𝐥𝐨@𝐬𝐩𝐞𝐜𝐭𝐫𝐚𝐧𝐬𝐲𝐬.𝐜𝐨𝐦