Manager Of Business Technology Enablement

At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.

Job Description:

What you’ll discover

Join Our Global IT Team!

At TJX, success is always in style! As a Fortune 100 company and the leading off-price retailer of clothing and home fashions in the U.S. and worldwide, we offer exciting career opportunities across the globe. Our Global IT Organization collaborates seamlessly across the U.S., Canada, Europe, India, and Australia, fostering a challenging, collaborative, and team-based environment.

For 40 years, we've provided incredible value to our customers, but our story goes beyond the merchandise we sell. Our Associates are the heart of our business, and we strive to make TJX a fantastic place to work. We celebrate diversity and believe that the unique skills, experiences, and backgrounds you bring will drive our continued success.

What you’ll do

The Office of the Chief Information Officer (OCIO) organization operationally supports the "Business of IT" within TJX. We serve the company as both catalyst and coordinator, ensuring that IT execution maintains constant alignment with our global business needs.

The IT Business Change Management team support global technology application efforts using industry best practice methods that help build capability and drive change and solution adoption for IT and business functions. We are aligned to Business objectives and the IT roadmap, prioritizing work that focus our delivery on business value and strategic outcomes. We ensure Associates are ready, willing and able to support diverse ways of working while keeping the Associate experience at the heart of everything we do.

As a Manager of Business Technology Enablement, this candidate will play a key role in executing Change and Training initiatives across IT towers to meet Business objectives. Helping the team develop actionable and targeted deliverables – including Training Curriculum, Course Outlines, Training Content Development and Training Evaluations.

Working to drive faster adoption on the changes impacting Associates in the organization so that business results are achieved. On this tightly knit and fast-paced team you will be constantly challenged to stretch and think creatively.

Working with all levels of IT and the business stakeholders to identify training needs, understand the solution context and develop a detailed plan and roadmap to cascade to the team level.

You will leverage our TJX IT change management methodology, tools and templates to effectively and efficiently achieve and sustain desired outcomes.

What you’ll need

We are looking for a seasoned leader ready to contribute to the execution and delivery of robust technical training solutions that meet our Business goals. The candidate should be passionate about designing effective technical training that equips our Associates with the necessary skills to utilize our systems. A key focus on driving continuous improvement and aligning with the needs of IT and our Business partners. Designing and delivering technical training programs and leading a team to develop and update course content and materials, evaluating content and adoption.

You will have a mindset focused on coaching and managing people, with the ability to motivate and energize the team. You will challenge the team and bring fresh ideas and your own perspective to the table. You should be adept at working with processes and technology, able to work at a fast pace. Being a team player is essential, as is the ability to collaborate with others and adapt to changing business priorities. We are looking for someone who is eager to learn and try new things to drive better solutions and achieve results. Effective communication skills, both written and verbal, along with excellent active listening skills, are crucial.

Minimum Qualifications:

• 10+ years' experience in advanced training delivery, instructional design, management skills, change management and communication
• Bachelor’s degree in business, communications, or education or equivalent work experience
• Project Management qualifications
• Change Management Professional certification or designation a plus. (Example PROSCI certification)

Core Skills:

• Owns key relationships across IT and the business with leaders and customers.
• Contributes ideas and strategies to enhance relationships. Works with leaders to identify and communicate desired outcomes and define key success measures.
• Must be a team leader and hold self and others accountable for outcomes.
• Exceptional communication skills; both written and verbal. Can articulate technical information to business stakeholders and acts as a subject matter expert of technology.
• Owns development and report on internal team KPIs and SLA’s and oversees team data for continuous improvement and key decision making.
• Accountable for priorities, risks, issues, and mitigation strategies.
• Acts as an escalation point for problem solving and root cause identification.
• Ability to influence others and move toward a common vision or goal.
• Responsible for performance management and talent development.
• Manages day-to-day activities of other resources, provides coaching and support.
• Is accountable for adherence to process standards.
• Partners with external System Integrators (SI) on engagements, as needed.
• Reinforces the use of our internal methodology.

Change, Training and Communication Skills:

• Manages relationships with IT and other executive stakeholders to ensure customers’ needs are being met.
• Applies broad systems thinking to designing and managing change projects.
• Oversees organizational readiness and solution adoption through data analyzation.
• Provides detailed program status updates to all levels of the organization.
• Aligns with program teams on Hypercare support post implementations.
• Provides leadership and governance on instructional design: learning objectives and training evaluation.
• Provides oversight to adjust solutions to identified technical training needs and plans and develops training strategies and approaches for low - high complexity
• Collaborates with stakeholders to align on technical training approach.
• Aligns with business stakeholders to support plan for application learning, needs analysis, and curriculum.
• Provides partnership to support the IT leadership and associates with their internal training needs at the India office the India office, including support on Agile tools and process.
• Upskilling the team on enterprise-wide training tools to ensure efficient and effective delivery across the portfolio and to meet other technical training needs.
• Keeps abreast of the latest IT trends, developments and innovations to ensure that the IT training programs are relevant, up-to-date, and aligned with the business goals and IT strategy.
• Designs and oversees training manuals, online courses, webinars, workshops, simulations, and other learning materials that target tangible results and meet quality standards.
• Monitors and evaluates the impact of training programs on customer skills, performance, productivity, and satisfaction.
• Creates a culture of continuous learning and development within IT and fosters a positive and collaborative learning environment.

In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.

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