Manager, Mortgage Data Operations

As the leading cloud-based platform provider for the mortgage finance industry, ICE is dedicated to enabling lenders to increase loan origination, reduce origination costs, and shorten the time to close loans, all while ensuring the highest levels of compliance, quality, and efficiency. As the Service Manager, your role will involve building and leading a new team to operational success. Your responsibilities will include hiring, training, and overseeing a team that provides technology-enabled services to US-based mortgage companies. You will be the escalation point for overcoming any obstacles to service delivery, ensuring data security, and documenting standard operating procedures (SOPs) for the team. Additionally, you will collaborate with the ICE Data Services team to identify and correct anomalies, prepare operational reports for upper management, and manage client communication. Your qualifications should include a Bachelor's degree or academic equivalent, along with 6+ years of experience in the mortgage lending or financial services market. You should also have at least 2 years of experience managing a small or mid-sized BPO/KPO team. Strong communication, problem-solving, decision-making, time management, and organizational skills are essential for this role. You should be able to work independently, handle multiple tasks under pressure, and maintain strong customer relationships. Preferred qualifications include a broad understanding of cloud technologies, proficiency in Microsoft Office (Excel and Word) and Microsoft Windows, and the ability to document standard procedures and effectively train and motivate employees. In summary, as the Service Manager at ICE, you will play a crucial role in leading a team to deliver exceptional service to mortgage companies and ensuring operational success through effective management and collaboration.,