17 Productivity Management Jobs

Role & responsibilities Supervision and Leading : Lead and mentor a team of Level 1 Support Technicians, ensuring they follow best practices and meet performance targets. Schedule shifts, allocate tasks, and manage workload distribution among team members. Provide training and support for team members to enhance their technical and customer service skills. Issue Resolution : Handle escalated or complex technical issues, guiding team members in resolving them. Monitor ticket queues and ensure that support requests are addressed. Customer Service : Maintain a customer-centric approach, ensuring a high level of customer satisfaction. Act as a point of contact for customers with challenging issues and work to achieve resolution while maintaining a positive customer experience. Documentation and Reporting : Ensure that all support activities are accurately documented, and knowledge bases are kept up-to-date. Generate regular reports on support team performance and identify areas for improvement. Collaboration : Collaborate with other support levels and departments to resolve issues that require Level 2 or Level 3 support. Quality Assurance : Implement quality assurance and monitoring processes to ensure consistent and high-quality support services. Preferred candidate profile * Bachelor's degree in a related field (or equivalent work experience). * Proven experience in a Level 1 or technical support role. * Strong leadership and team management skills. * Excellent problem-solving and communication skills. * Proficiency in relevant software and tools, specially DMS, ERP, or CRM tools. * Knowledge of ITIL or other IT service management frameworks is a plus.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

We are Reckitt Home to the world's best loved and trusted hygiene, health, and nutrition brands Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world We are a global team united by this purpose Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege, Information Technology & Digital In IT and D, you'll be a force for good, whether you're championing cyber security, defining how we harness the power of technology to improve our business, or working with data to guide the innovation of consumer loved products, Working globally across functions, you'll own your projects and process from start to finish, with the influence and visibility to achieve what needs to be done And if you're willing to bring your ideas to the table, you'll get the support and investment to make them happen, Your potential will never be wasted You'll get the space and support to take your development to the next level Every day, there will be opportunities to learn from peers and leaders through working on exciting, varied projects with real impact And because our work spans so many different businesses, from Research and Product Development to Sales, you'll keep learning exciting new approaches, About The Role Youll act as the delivery lead for a Product Team, ensuring the smooth operation of all relevant delivery processes and ceremonies Youll coach the Product Team in Agile best practices, work to identify opportunities to upskill team members, guard them from external requests or disruptions and support them with removing impediments to help them to deliver high value product Youll be at the centre of the Product Team and co-ordinate all major product activities Youll be building a trusting and safe environment, leading teams to deliver high value products in multicultural and matrix structures (including people from different countries and companies); working with Product Managers to find effective backlog management techniques, practice Agile principles and understand product planning in an empirical environment You listen carefully, building trust and motivating teams Above all, youre have proactive approach, including willingness to learn new technologies, Your responsibilities Nurture, coach, and guide Product teams to become high-performing and highly effective in delivering against business requirements Drive team maturity using agile maturity tools and provide analytics and insights, e-g , deployment frequency, lead time for changes, # of blocked user stories/tasks resolved, Sprint goal(s) success, for development, Ensure roles and responsibilities are filled and accountability is maintained, Identify and remove impediments to enhance team delivery capabilities Manage risks through issue escalation and resolution, Organise and facilitate Agile ceremonies and daily team communications, Collaborate with Product Managers for effective backlog management and empirical product planning, Liaise with the business community and stakeholders (e-g business SMEs) to help them understand and adopt Agile practices Oversee relationships with selected vendors/suppliers involved in the delivery of development, testing, and support services The experience we're looking for At least 6 years of experience as a Scrum Master, applying Agile frameworks (e-g , Scrum, XP), working in a regulated industry, Relevant Agile certifications (e-g , CSM, CSP, PMI-ACP), and experience working with Azure DevOps, Strong "can do" attitude and sense of urgency, with the ability to motivate the team and clear roadblocks effectively, Excellent listening, interpersonal, written and verbal communication, and presentation skills, Ambitious, adaptable to change, and comfortable with uncertainty, Attention to detail and quality-focused mindset, good working knowledge of GxP compliance, Strong understanding of requirements and productivity management tools, Basic understanding of test automation concepts and methods, The skills for success Platform Engineering, Agile Best Practices, User Experience Design, Compliance Management, Communication and Collaboration, Problem Solving, Attention to Detail, Mentoring and Coaching, Cloud Computing, DevOps, Containerisation, AWS, Azure, Docker, Kubernetes, What we offer With inclusion at the heart of everything we do, working alongside our four global Employee Resource Groups, we support our people at every step of their career journey, helping them to succeed in their own individual way We invest in the wellbeing of our people through parental benefits, an Employee Assistance Program to promote mental health, and life insurance for all employees globally We have a range of other benefits in line with the local market Through our global share plans we offer the opportunity to save and share in Reckitt's potential future successes For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results You will be rewarded in line with Reckitt's pay for performance philosophy, Equality We recognise that in real life, great people don't always 'tick all the boxes' That's why we hire for potential as well as experience Even if you don't meet every point on the job description, if this role and our company feels like a good fit for you, we still want to hear from you All qualified applicants will receive consideration for employment without regard to age, disability or medical condition; colour, ethnicity, race, citizenship, and national origin; religion, faith; pregnancy, family status and caring responsibilities; sexual orientation; sex, gender identity, gender expression, and transgender identity; protected veteran status; size or any other basis protected by appropriate law,

General Manager Works – Unit Head is overall responsible for Pharma Formulation And API Production And Upcoming Project if any, Statutory Compliance at Pharma Plant All departments Will work under him Responsible to Run Plant Smoothly As Head Required Candidate profile GM - Works - Unit Head will report to Director Works And Managing Director Just Retired But Healthy Person is Preferred Liaison with Government Authority GIDC , Local, State And Central Government

General Manager Works – Unit Head is overall responsible for Agro Chemical - Technical Production And Upcoming Project if any, Statutory Compliance at Chemical Plant And All departments working under him Exposure In Hazardous Chemical Plant Is Must Required Candidate profile GM - Works - Unit Head will report to Director Works And Managing Director Just Retired But Healthy Person is Preferred Liaison with Government Authority GIDC , Local, State And Central Government

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM. As a Talent Acquisition Director, you will play a pivotal role in leading and directing high-performing team of talent acquisition professionals all Lines of Business within RSM USI . Youll collaborate closely with internal stakeholders and external partners to drive forward-thinking recruitment strategies, ensuring the supply chain of top-tier talent to meet our business needs. Key Responsibilities Enables a team of talent acquisition professionals to execute our vision and strategy to meet the needs of the Line of Business (LOB) Develops a high-performing TA team, and drives and implements forward-thinking TA strategies Drives a uniform and consistent focus around operational excellence through the Talent Acquisition team Works with Talent Acquisition Directors across North America t o implement enterprise-wide strategic priorities Applies deep knowledge of the firm's sourcing approach, and possesses thorough recruiting skills to consult with and influence talent acquisition, LOB leaders, human leaders and other key stakeholders on appropriate hiring strategy Manage or oversee vendor relationships and overall processesto ensure efficient and effective recruitment operations. Drive technology enhancements and innovation, while maximizing output of existing technology platforms. Continually reviews recruiter metrics and other key data in order to determine progress and areas of opportunity Lead the development of advanced sourcing strategies.Engage in training and mentoring the team to create innovative techniques, ensuring excellence in identifying and attracting top-tier talent Acts as a true SME with industry and workforce trends, and translates them to proactive recruiting strategies Promotes the RSM employment brand in the external marketplace Strengthens reporting rigor across the function, and uses dashboarding for compelling storytelling "‹ Basic Qualifications Bachelor degree and Master of Business Administration (MBA) Minimum of 15 years of talent acquisition experience in a professional services environment , across multiple countries, especially experienced working with North America Minimum of 8 years of people management experience Prior experience within a professional services environment with a matrixed, global organization Prior experience developing a high-performing talent acquisition team Experience with recruiting technologies and programs with an understanding of recruiting life cycle Proven experience with leadership succession planning Demonstrated experience with planning & prioritization, risk identification & management and time & productivity management Excellent written and verbal communication skills Proven analytical, evaluative and problem-solving abilities At RSM, we offer a competitive benefits and compensation package for all our people.We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients.Learn more about our total rewards at https://rsmus.com/careers/india.html . RSM does not tolerate discrimination and/or harassment based on race; colour; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status ; pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at careers@rsmus.com.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Reinvent your world.We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Represent SFSL, its values and vision to all prospective customers and present our services Acquire new customers for SFSL, and take accountability in handling their investment portfolios including Lockers and Deposits Meeting Productivity targets as assigned by the Organization on month on month basis. Cross-Sell and Up-Sell to existing clients Ensure that a comprehensive financial need analysis of customers is done & provide the right investment solution based on the analysis. Ensure that MIS/ Reporting Formats are maintained/ Updated on regular basis. Maintain customer relations & ensure post sale needs of customers are met. Ensure strict adherence to policies and procedures. Organize marketing activities or events to raise brand awareness.

Manage a complex portfolio of work to ensure business and customer needs are met Manage and report on team performance including staff metrics (e.g., leave, attrition etc), and conduct regular performance reviews and feedback to develop personal performance of direct reports. Hold team members accountable for performance against key metrics, including achievement of financial and efficiency outcomes, and manage underperformance, in line with the current productivity management framework and ways of working. Actively motivate, develop, coach and engage team members to drive results and create a high performing team while showing genuine care in managing an environment of safety and wellbeing. Delivery of agent coaching based on needs identified through analysis of agent data, audits, and agent feedback. Set clear staff and portfolio objectives and targets, articulating clear links to the strategy to provide meaning and purpose to tasks. Analyse relevant metric data and reports to identify trends to continuously drive improvements in business results. Effectively lead and manage change, including through identification and delivery of business improvement opportunity initiatives. Develop and maintain a team performance, risk and quality culture that is customer focused with embedded risk management values Qualifications Graduate in any field. Exceptional verbal and written English communication skills. Minimum 3 years experience in an English-speaking voice-based contact centre account. Experience in a financial

-Monitor real estate transactions from initiation to closure -Develop and implement business strategies and goals -Ensure the branch meets sales targets. *Contact Details: Ph.no: 9553513366 Email Id: qualityhomesreality@gmail.com

As a Talent Acquisition Director, you will play a pivotal role in leading and directing high-performing team of talent acquisition professionals all Lines of Business within RSM USI . You'll collaborate closely with internal stakeholders and external partners to drive forward-thinking recruitment strategies, ensuring the supply chain of top-tier talent to meet our business needs. Key Responsibilities: Enables a team of talent acquisition professionals to execute our vision and strategy to meet the needs of the Line of Business (LOB) Develops a high-performing TA team, and drives and implements forward-thinking TA strategies Drives a uniform and consistent focus around operational excellence through the Talent Acquisition team Works with Talent Acquisition Directors across North America to implement enterprise-wide strategic priorities Applies deep knowledge of the firm's sourcing approach, and possesses thorough recruiting skills to consult with and influence talent acquisition, LOB leaders, human leadersand other key stakeholders on appropriate hiring strategy Manage or oversee vendor relationships and overall processesto ensure efficient and effective recruitment operations. Drive technology enhancements and innovation, while maximizing output of existing technology platforms. Continually reviews recruiter metrics and other key data in order todetermine progress and areas of opportunity Lead the development of advanced sourcing strategies.Engage in training and mentoring the team to create innovative techniques, ensuring excellence in identifying and attracting top-tier talent Acts as a true SME with industry and workforce trends, and translates them to proactive recruiting strategies Promotes the RSM employment brand in the external marketplace Strengthens reporting rigor across the function, and uses dashboarding for compelling storytelling Basic Qualifications: Bachelor degree and Master of Business Administration (MBA) Minimum of 15 years of talent acquisition experience in a professional services environment, across multiple countries, especially experienced working with North America Minimum of 8 years of people management experience Prior experience within a professional services environment with a matrixed, global organization Prior experience developing a high-performing talent acquisition team Experience with recruiting technologies and programs with an understanding of recruiting life cycle Proven experience with leadership succession planning Demonstrated experience with planning & prioritization, risk identification & management and time & productivity management Excellent written and verbal communication skills Proven analytical, evaluative and problem-solving abilities

As Industrial Engineer, you will play a key role in ensuring efficient business growth by collaborating with local suppliers to secure cost capacity management. Moreover, you will also support/guide suppliers in enhancing their efficiency and productivity management. Key Responsibilities: Determine Standard Minute Value (SMV) of products using General Sewing Data (GSD). Secure seasonal capacity offers of supplier through minute-based capacity verification. Collaborate with internal stakeholders and secure collaborative costing process. Work with internal product team/technologist/quality and supplier to optimize product SMV through automation or autonomation/method development/workplace engineering. Support/guide suppliers improving efficiency and lowering production costs. Collaborate and support value stream/business tech team to develop tools for internal process improvement. Manage projects based on organizational needs. What you need to succeed: Academic background in Industrial/Textile Engineering 4-6 years of experience in similar role, preferably in manufacturing and buying industry

The role involves supervising & checking civil construction & finishing activities, arranging & managing labor teams, progress tracking & reporting, generating productivity & material reconciliations and ensuring company set standards of work quality Required Candidate profile We seek a curious & growth-oriented person with expertise in either civil or finishing construction activities who maintains responsibility and accountability for set standards of quality & progress.

We are seeking a candidate with people and project management skills to join the Grocery Catalog Operations and Intel (GCOI) team. As a crucial part of the Grocery Catalog organization, our team oversees the comprehensive Whole Foods Market on Amazon (WFMOA) catalog, Grocery partnerships (third-party sellers) operations, and Amazon Fresh grocery catalog management. Were looking for a dynamic self-starter who excels in our fast-paced environment. In this role, the candidate would work closely with Program, Product, Business Intelligence and Tech teams across the Grocery Catalog org. The candidate would be responsible for the HC planning, work/goal assignments, and productivity management for GCOI. The position is based out of Hyderabad, but the candidate will interact with leaders in NA and EU. In this role, youll immerse yourself in our dynamic environment, fostering strong partnerships across teams while managing diverse responsibilities. Your exceptional prioritization skills and adaptability will be essential as you join our results-driven team. Working alongside high-performing colleagues, youll help shape and deliver strategic initiatives that directly enhance the customer and shopper experience. Key job responsibilities - Lead a team of at least 8 catalog specialists, drive operational excellence and efficiency in their daily workflows. - Develop and track comprehensive performance metrics while optimizing end-to-end processes. - Build and mentor high-performing teams through strategic hiring and continuous development. - Ensure exceptional quality standards across all GCOI Ops deliverables. - Design and implement standardized procedures to enhance team productivity and output quality. - Foster clear, consistent communication channels with key stakeholders to drive alignment and results. About the team Grocery Catalog Operations and Intel (GCOI) supports Amazon s WW Grocery Catalog through New Item Setup, Audits & Edits, SOP management, Data management, Process Automation, etc. - Experience communicating and handling cross-functional programs including project stakeholders, technical program managers, and software development teams - Experience in managing critical operational processes, with SLA responsibility - Knowledge of Microsoft Office products and applications, especially MS Excel, Word & PowerPoint at an advanced level - Experience leading process improvements

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed

Job Title: IT Staffing Lead/ Manager. Location:Bangalore Job Summary: The IT Staffing Manager is responsible for overseeing the end-to-end recruitment process for IT roles, managing a team of recruiters, and ensuring the organization attracts, hires, and retains the best IT talent. The role involves developing staffing strategies, building strong talent pipelines, and collaborating with business leaders to fulfill workforce needs effectively. Key Responsibilities: Manage the full recruitment lifecycle for IT positions, from sourcing to onboarding. Oversee the use of Applicant Tracking Systems (ATS) and recruitment tools to optimize efficiency. Lead, mentor, and develop a team of IT recruiters. Set performance metrics, monitor progress, and ensure team goals are achieved. Communication Skills: Strong verbal and written communication skills. Organization Skills: Excellent time management and organizational skills to handle multiple tasks. Problem-Solving Ability: Ability to think critically and make quick decisions. Adaptability: Ability to learn and adapt quickly in a fast-paced recruitment environment. Proactive: A can-do attitude with the willingness to take initiative in solving problems.Role & responsibilities Preferred candidate profile Perks and benefits

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks