Posted:1 month ago|
Platform:
On-site
Full Time
Team Leadership: Supervise and mentor IT support staff, fostering skill development and accountability.
Service Desk Oversight: Manage ticketing systems, prioritize requests, and ensure timely resolution.
Technical Troubleshooting: Handle escalated hardware/software/network issues and guide root cause analysis.
Process Optimization: Develop and refine support workflows, documentation, and escalation protocols.
Stakeholder Collaboration: Liaise with other departments to understand IT needs and improve service delivery.
Vendor Management: Coordinate with external providers for hardware/software procurement and support.
Compliance & Security: Ensure support practices align with ITIL, ZTNA, and cybersecurity standards.
Reporting & Metrics: Track KPIs like SLA adherence, CSAT scores, and ticket resolution times.
Job Type: Full-time
Pay: ₹30,000.00 - ₹50,000.00 per month
Experience:
Work Location: In person
Cygnuss Agro
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