Manager Information Technology

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Manager Informational Technology to join our GCIO Manufacturing Support -CAT IT Division.

The incumbent is expected to manage employees who are responsible for development projects, development teams and application support functions

The preference for this role is to be based out of Chennai - Brigade World Trade Center, TN and Bangalore PSN Office , Whitefield, KA

What you will do

• Support business unit IT needs aligning towards IT roadmaps that enable business unit objectives and communicate results.
• Maintain strong relationships and communications with other functions, key customers and partners.
• Maximize staff contribution through professional growth and development, to increase teamwork and more effectively meet business needs.
• Analyze applications to ensure that all systems that are developed, meet business needs and specifications.
• Monitor and maintain adherence and compliance to quality standards on an ongoing basis.
• Execute translating client's requirements to functional documentation, participate in technical designs and test plan with coaching and train
• Proactively execute customer support processes and activities for the implementation of new or existing applications

What you will have

• Engineering Degree or Equivalent with 10 years of experience
• 5 This position requires candidate to work a 5-day -a -week schedule in the office

Skills desired:

Core Application Systems: Knowledge of major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations.

Level Extensive Experience:

• Manages application-related issues, implications, and approaches with clients.
• Evaluates key interfaces and interdependencies among core applications systems.
• Explains features and benefits of core applications for consideration by business units.
• Implements existing and planned application enhancements in major business units.
• Tracks data flow between own applications and core applications in other business areas.
• Plans enhancement, conversion, and retirement strategies for core applications.

Information Technology Trends: Knowledge of marketplace experience, developments and trends related to the organization's use of Information Technology (IT); ability to apply knowledge of IT appropriately to benefit the organization.

Level Working Knowledge:

• Discusses existing and planned IT technologies relevant to own function.
• Participates in at least one major IT initiative within own function.
• Discusses several pertinent technology trends.
• Reviews organization's recent experience in introducing new technologies.
• Seeks the appropriate experts to obtain information or ask questions.

Analytical Thinking: Knowledge of techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems.

Level Working Knowledge:

• Approaches a situation or problem by defining the problem or issue and determining its significance.
• Makes a systematic comparison of two or more alternative solutions.
• Uses flow charts, Pareto charts, fish diagrams, etc. to disclose meaningful data patterns.
• Identifies the major forces, events and people impacting and impacted by the situation at hand.
• Uses logic and intuition to make inferences about the meaning of the data and arrive at conclusions.

Talent Management: Knowledge of the critical competencies required to achieve intended results; ability to generate consistent approaches for hiring, selection, retaining and leveraging talent across the organization.

Level Basic Understanding:

• Explains how the concept of a career path can be used to identify future desired roles.
• Identifies the key roles and responsibilities in the group and the career ladder for the function.
• Demonstrates the ability to help integrate new members into the team.
• Seeks guidance in obtaining long-term developmental opportunities.

Leadership: Knowledge of leadership practices and processes; ability to use strategies and skills to enlist others in setting, embracing and achieving objectives while having a long-term perspective of the future state of things and how to get there.

Level Working Knowledge:

• Utilizes an appropriate style of leadership: autocratic, democratic, laissez-faire/free rein, etc.
• Utilizes positive reinforcement to motivate & attain desired behaviors; increases productivity.
• Demonstrates leadership qualities: intelligence, dominance, persistence, integrity, confidence.
• Employs leadership theories, such as contingency and transactional, and associated techniques.
• Manages own behaviors during interactions, such as feedback giving, to shape workplace events.

Vendor/Supplier Management: Knowledge of external provider management processes and ability to effectively manage the business relationship with external providers (e.g. vendors, service providers, contractors, consultants and suppliers).

Level Working Knowledge:

• Works with vendors to assure that products or services are delivered to time and quality specifications.
• Provides feedback on vendor performance to responsible contract administrators.
• Resolves routine issues or problems with vendors in organization's best interest.
• Identifies communications bottlenecks and recommends appropriate solutions.
• Builds effective working relationships with counterparts in vendor or supplier's organization.

IT Service Management (ITSM): Knowledge of Information Technology (IT) service; ability to manage IT services and oversee service operations.

Level Extensive Experience:

• Communicates with clients to analyze potential business needs in IT services.
• Compares IT service frameworks and methodologies with other industry professionals or organizations.
• Directs research and development activities in IT services; ensures budget and quality in standards.
• Develops processes for on-demand IT service development for specific client requirements.
• Oversees the implementation of procedures for IT services and provides troubleshooting solutions for technical problems.
• Designs standardized procedures for IT service operations and product development.

System and Technology Integration: Knowledge of the features and facilities of systems; ability to integrate and communicate among applications, databases and technology platforms.

Level Expert:

• Consults with others on system and/or technology integration efforts.
• Monitors system and technology integration trends and directions.
• Plays a leadership role in defining systems integration processes and practices.
• Designs complex interfaces, integration strategies and plans.
• Holds an industry wide conference on system integration and migration issues, problems and considerations.
• Demonstrates extensive experience with system and technology integration.

Business Analysis: Knowledge of business analysis and the set of tasks, techniques and tools required to identify business needs; ability to recommend solutions that deliver value to stakeholders.

Level Extensive Experience:

• Builds relationships with internal stakeholders to obtain information related to various functions of the business.
• Compares how certain functions of the business perform better at different stages of the business cycle.
• Develops business analysis best practices, procedures and standard company guidelines.
• Provides a solution method to find the nature and extent of technology and process changes that should be made.
• Supervises new team members in business analysis methodology innovation and advanced techniques application

Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.

Level Expert:

• Speaks to knowledge management issues related to information capture.
• Plays a leadership role in establishing organization's standards, policies, and procedures.
• Exerts influence and directly impacts organization initiatives for documentation management.
• Discusses pros and cons of major applications and documentation sources and methods.
• Monitors industry trends and directions and discusses possible impact on internal policies.
• Contributes to organization and industry best practices for documenting inform

IT Standards, Procedures & Policies: Knowledge of Information Technology (IT) standards and policies; ability to utilize a variety of administrative skill sets and technical knowledge to manage organizational IT policies, standards, and procedures.

Level Working Knowledge:

• Participates in the design of organizational IT infrastructure and policies based on a business analysis.
• Assists senior colleagues in identifying critical issues in IT design processes and policies.
• Generates status reports for senior management to ensure the implementation of IT policies, standards and procedures.
• Executes IT projects or services based on predetermined IT procedures.
• Conducts performance reviews on specific technical applications or IT projects.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers
Caterpillar is an Equal Opportunity Employer (EEO) EEO/AA Employer. All qualified individuals, including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

• Job Description - Internal

Job Description - Internal

Your Impact Shapes the World at Caterpillar Inc

Posting Dates:

Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply

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