Manager HR & Operations

Role Overview: You will be responsible for coordinating and supporting full-cycle recruitment for various positions such as sales advisors, tele-callers, marketing executives, and support staff. Additionally, you will be involved in onboarding new employees, managing HR records and documentation, performance management, employee engagement, compliance, policy administration, and training & development coordination. Key Responsibilities: - Prepare job postings, screen resumes, schedule interviews, and conduct initial HR screenings. - Maintain a database of candidates and recruitment pipelines. - Liaise with insurance partners for manpower requirements. - Prepare appointment letters, employment contracts, and documentation. - Conduct HR induction sessions for new employees. - Manage onboarding formalities, ID creation, systems access, and policy acknowledgment. - Update HRIS systems and ensure data accuracy. - Track training records, certifications, and regulatory compliance documentation. - Collate attendance data, commissions, incentives, and reimbursements. - Handle employee queries related to salary, deductions, and incentive structures. - Assist with KPI definition and tracking for sales teams. - Support quarterly performance reviews and appraisal documentation. - Follow up on corrective action plans (CAP) where required. - Organize employee engagement activities, contests, reward programs, and team-building events. - Support grievance handling and escalate issues when needed. - Conduct exit interviews and attrition reporting. - Ensure adherence to labor laws, IRDAI guidelines (if applicable), and company policies. - Maintain confidentiality of employee data. - Assist in updating HR policies and employee handbooks. - Schedule product and regulatory training sessions from insurance partners. - Maintain records of mandatory compliance training for sales agents. Qualifications Required: - Master's degree preferred. (Note: Any additional details of the company were not provided in the job description),