Manager

Job Description

Manager- Fraud Operations - Fraud Mitigation/Fraud Operations/Dispute Management Requirement: Industry Experience : Banking Industry - Fraud Mitigation, Fraud Operations, Dispute management Experience : Looking for individuals with experience of 8-13 years in Fraud Ops management / Fraud Mitigation/Dispute management. Manage Retail Clients Fraud Risk activities and processes for Investigations effectively and efficiently aligned to business strategy. Work with other units of Fraud Risk Management and stakeholders for smooth functioning of Fraud risk management processes and activities. Manage fraud risk, assisting businesses with implementing the ‘best in class’ tools and processes to minimize fraud losses while maintaining and adhering to customer charter goals and objectives. Must have skills : Extensive knowledge in Fraud Mitigation, Fraud Operations, Dispute management , Analytical skills and basic knowledge of SAS/SQL Role and Responsibilities: - Serves as a Team Manager for Banking clients. Lead and manage a team of 15-20 Fraud Analysts involved with monitoring both near Real Time and T-1 dashboards. Analyzing team performance, manage all administrative task and provide coaching and feedback to team to deliver strong results Ensure optimal scheduling that provides uninterrupted 24/7 coverage to monitor fraud dashboards. Create monthly schedules including backup plans in case of planned/unplanned leaves within the team Ensure trainings across all team members wrt any new or enhanced monitoring item. Conduct periodic re-training sessions within the team to ensure all analysts stay up to date with latest fraud monitoring & deep dive procedures. Identify gaps and inefficiencies in current workflows and proactively implement improvements to enhance fraud monitoring and response efficiency. Maintain comprehensive documentation, including fraud detection playbooks, standard operating procedures and monitoring trackers. Guide development team with respect to their daily projects (Technical skills required SQL, Excel) and stay-up-to-date with new monitoring items or enhancement to existing monitoring items. Cover Real Time and T-1 Monitoring & Deep Dive as per need basis Develop Power Automate (UI Based, no coding needed) Workflows to support ongoing automation initiatives. Partner with various Product Leads to ensure alignment on various Monitoring Items May Interact with other Risk teams on developing fraud prevention strategy and process Preparing weekly/monthly dashboard and reporting for Senior Leadership Team. Show more Show less