Manager DEI

OUR COMPANY

AGS Health, LLC (AGS) is a technology-enabled Revenue Cycle Management (“RCM”) company that provides financial clearance, financial management and clinical coding solutions and services to healthcare providers and vendors across the US. AGS Health has ~15,000+ employees across multiple offices in India and the US. The CEO and the company have ambitions to transform from a traditional healthcare services company to an integrated technology and services organization that serves an expanded set of customer segments and offers a more diverse set of products and services.

Role Overview

As the Manager - DEI, you will be responsible for localizing and executing the global DEI strategy across our Indian operations. You will lead initiatives that advance gender equity, disability inclusion, generational diversity, and multicultural integration. Your work will ensure compliance with applicable laws and policies, generate data-driven insights, and foster a psychologically safe and inclusive workplace culture.

Key Responsibilities

• Implement company-wide DEI programs and campaigns with clear, measurable goals tailored to the Indian context and aligned with global business objectives.
• Design and manage targeted initiatives across key focus areas: gender equity, disability accessibility, generational diversity, and multicultural integration.
• Coordinate DEI events, campaigns, and internal communication efforts to drive awareness and engagement.
• Manage the DEI mailbox and respond to employee queries in a timely and inclusive manner.
• Support inclusion assessments of organizational policies (e.g., shift timings, holidays, accommodations, POSH, anti-harassment) to ensure alignment with DEI objectives and compliance.
• Maintain DEI dashboards and generate regular reports highlighting participation, outcomes, and key metrics; share updates with senior leadership.
• Prepare and present data-driven insights, impact assessments, and progress reports to leadership and relevant stakeholders.
• Lead the end-to-end process for external DEI awards and recognition—including data collection, documentation, and submission.
• Collaborate with HR Business Partners, Legal, Talent Acquisition, Talent Development, Operations, and Employee Resource Groups to embed DEI into talent practices and workplace culture.
• Benchmark against industry peers (particularly within RCM and BPO sectors across geographies) and recommend programmatic or policy enhancements.
• Represent the organization at external DEI forums, conferences, and industry events to build visibility and partnerships.

Required Qualifications

• Master’s degree in human resources, Organizational Psychology, Development Studies, Social Sciences, or a related field.
• 5–7 years of experience leading DEI programs in global, cross-cultural environments; experience in RCM or BPO sectors is strongly preferred.
• Proven ability to implement culturally relevant programs with measurable outcomes.
• Familiarity with inclusion and compliance requirements in international markets such as the U.S., Mexico, and the Philippines is an advantage.

Core Competencies

• Strong project management and analytical skills (qualitative and quantitative).
• Proficiency in Microsoft Excel, PowerPoint, and DEI analytics/dashboard tools.
• High emotional intelligence and the ability to communicate effectively across cultures.
• Experience in training, facilitation, and stakeholder engagement.
• Self-driven, with a strong sense of ownership, integrity, and the ability to work independently in a fast-paced environment.

JOB LOCATION

• Jaipur| Ahmedabad |Tirupati | Vellore | Hyderabad | Chennai

AGS Health is an equal opportunity employer committed to fostering an inclusive, respectful, and diverse workplace. We believe in the power of diverse perspectives and inclusive teams. Our hiring practices are designed to be equitable and welcoming to individuals from all backgrounds and walks of life.