Manager

Job Description

Job Role & Responsibilities. What You’ll Be Doing (aka Your Mission). Own and grow our online student & mentor community across platforms (Online Students Community, Telegram, you name it).. Spark authentic conversations, moderate discussions, and keep the vibe positive and helpful.. Work with marketing & content teams to roll out campaigns, contests, webinars, and cool community events.. Gather user feedback, share it with product and counselling teams, and be the voice of our users inside the company.. Track community health metrics — engagement, growth, retention — and optimize like a boss.. Handle community crises or conflict with calm, clarity, and a dash of humor.. Keep your finger on the pulse of student trends, pain points, and fresh ideas for value-add engagement.. What We Want From You. Proven experience managing online communities, preferably in edtech, education, or youth-focused brands.. Killer communication skills — written and verbal — that connect with Gen Z and millennials.. Familiarity with popular social platforms & community tools (Discord, Telegram, Slack, etc.).. Analytical mindset — comfortable tracking KPIs and using data to guide strategies.. Empathy and patience to support students and mentors through their journeys.. Self-starter with a hustle attitude — you see what needs doing and just do it.. Bonus points if you know something about online education or career counselling.. Show more Show less