M3 Director - Policy, Governance & Program Management

About the Team

Our team is at the forefront of policy development, governance, and program management within the ever-evolving fintech and payment services landscape. We are a group of highly skilled professionals passionate about fostering compliance excellence, driving innovation, and ensuring seamless collaboration across all our licensed businesses, including Payment Aggregator/Gateway, PPI, and Bharat Bill Pay.

We value integrity, accountability, and a proactive approach to navigating regulatory changes while optimizing business operations. As a part of this team, you will work closely with talented individuals from diverse backgrounds such as legal, compliance, product, and operations to drive impactful solutions. Our collaborative environment is built on a shared commitment to excellence, innovation, and continuous learning.

Joining our team means becoming a pivotal contributor to shaping policies, improving governance frameworks, driving regulatory adherence, and supporting business growth in a dynamic, fast-paced ecosystem. Together, we aim to influence the industry landscape while achieving excellence in all that we do.

About the Role

As Director – Policy, Governance & Program Management, you will lead a wide array of activities associated with project policy, framework, governance, monitoring and control activities to ensure that projects and programs are completed on time, within budget and to internal/external specifications. Also, it has to be aligned with internal delivery standards, policy and framework and methodology. Your role will encompass all licensed businesses of PayU payments, which is currently Payment Aggregator/Gateway, PPI, Bharat Bill Pay.

Being in this role, you act as the owner of Policy & SOPs, Audit & Certifications, Regulatory Changes, Query & Responses, Dashboards & Reporting, Representation & NPP (New Product & Process).

Responsibilities:

Being in this role, your Focus Areas will include:

Policy & SOPs

• Understand various policies, circulars & rules from regulator / networks.
• Understand Industry practices and ensure PayU remains both compliant and competitive
• Identify implications of existing policies, circulars & rules across PayU - systems, platform, product, operations, business, legal.
• Ensure all PayU internal policies are available & in-sync with regulator / network policies & rules as well as business requirements
• Coordinate with Legal &Compliance, along with Functional heads to get the Board approvals for the policies.
• Work with Operations teams to create & follow SOPs in line with the internal policies

Audit & Certifications

• Lead during Internal PayU audits to demonstrate policy adherence, address queries / observations & work with internal stakeholders towards resolving any observation.
• Lead during Regulator & Network audits to demonstrate policy adherence, address queries / observations & work with internal stakeholders towards resolving any observation.
• Ensure all adherence certifications to be provided to regulator / networks are provided on time in coordination with respective stakeholders.
• Maintain comprehensive list of all regulatory compliances & certifications required & status thereof with any action required with owners or calendarization of the activity

Regulatory changes

• Understand any changes to existing policies, circulars & rules from regulator / networks & modify PayU internal policies & SOPs (to be done by respective Ops teams) accordingly.
• Work with internal stakeholders to ensure systems & process changes are implemented for adhering to revised circulars & policies

Query & Responses

• Work with L&C team to respond to regulator / network queries from time to time.

Dashboards & Reporting

• Get internal & external dashboards / MIS created & circulated as required for regulatory reporting

Representation

• Represent PayU in meetings/events/workshops/discussions with Regulator / network on matters pertaining to Policy & Compliance

New Product & Process

• Work with Product & Ops to create a product note & requirement document that covers all requirements as per regulator / network as well as internal stakeholders
• Work with Program Manager - Regulatory Changes to run the project on implementation.
• Certify all product/platform & process changes for requirements & sign-off from compliance perspective

Requirements:

• A bachelor's degree in Business Administration, Economics, Finance, Law, Public Policy, or a related field. A master's degree or MBA is preferred.
• At least 8-10 years of relevant experience in policy development, governance, and program management within the financial services or fintech industry.
• Proven experience in leading and managing teams, preferably in a multinational environment.
• Demonstrated success in designing, implementing, and evaluating policies and programs.
• Comprehensive understanding of regulatory frameworks related to financial services, payments, and fintech.
• Ability to interpret and analyze regulatory requirements and effectively communicate their implications to stakeholders.
• Experience in developing and implementing policies to ensure compliance with regulatory standards while optimizing business operations.
• Strong understanding of corporate governance principles and best practices.
• Experience in establishing and maintaining governance frameworks, policies, and procedures.
• Ability to collaborate cross-functionally to ensure alignment with governance requirements and organizational objectives.
• Proven track record in leading large-scale, complex programs from initiation to completion.
• Proficiency in program management methodologies and tools.
• Strong organizational and prioritization skills to effectively manage multiple projects concurrently.
• Excellent verbal and written communication skills with the ability to convey complex concepts in a clear and concise manner.
• Experience in engaging and influencing stakeholders at various levels, both internally and externally.
• Strong interpersonal skills and the ability to foster positive relationships with regulators, industry associations, and other key stakeholders.
• Advanced analytical capabilities with the ability to identify trends, patterns, and potential risks.
• Proven problem-solving skills with a focus on driving innovative solutions.
• Ability to make data-driven decisions and recommendations to support strategic initiatives.
• Demonstrated ability to thrive in a fast-paced and dynamic environment, adapting quickly to changes in regulations, market conditions, and business priorities.
• Strong leadership qualities with a focus on inspiring and motivating teams to achieve excellence.
• Commitment to fostering a culture of integrity, accountability, and continuous improvement.
• Up-to-date knowledge of industry trends, emerging technologies, and regulatory developments in the payments and fintech space.
• Participation in relevant industry forums, conferences, and professional networks is desirable.

Certifications (Optional):

Professional certifications such as Certified Regulatory Compliance Manager (CRCM), Project Management Professional (PMP), or Certified Information Privacy Professional (CIPP) would be advantageous.

What we offer?

• A positive, get-things-done workplace
• A dynamic, constantly evolving space (change is par for the course – important you are comfortable with this)
• An inclusive environment that ensures we listen to a diverse range of voices when making decisions.
• Ability to learn cutting edge concepts and innovation in an agile start-up environment with a global scale
• Access to 5000+ training courses accessible anytime/anywhere to support your growth and development (Corporate with top learning partners like Harvard, Coursera, Udacity)

About us:

At PayU, we are a global fintech investor and our vision is to build a world without financial borders where everyone can prosper. We give people in high growth markets the financial services and products they need to thrive. Our expertise in 18+ high-growth markets enable us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs to offering credit to underserved individuals, to helping merchants buy, sell, and operate online. Being part of Prosus, one of the largest technology investors in the world, gives us the presence and expertise to make a real impact. Find out more at www.payu.com

Our Commitment to Building a Diverse and Inclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive, and safe environment, for all our people, communities, and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility, and unbiased attention to every PayUneer so they can succeed, irrespective of gender, colour, or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities, or the LGBTQ communities.