Associate Director, Service Management

Hsbc

4 - 8 years

35 - 40 Lacs

hyderabad

Posted:-1 days ago| Platform:

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Skills Required

service management due diligence service level agile scrum continuous improvement project delivery financial services recruitment auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Plan and manage HR Technology API Service deliveries and tooling
Plan and manage the continued adoption of API data delivery over point-to-point integrations.
Plan and manage the adoption of HR future state data platform and associated data model within the HR integration API platform
Create and contribute to solution designs and make judgement calls about adoption of tech debt.
Build trusted relationships with the business and maintain a good appreciation of the business domain they work in as we progress down data integration platform.
Communicate clearly, acting as liaison between engineering teams and senior management, translating technical details into business strategies.
Develop business cases benefits of addressing technical debt / platform improvement.
Promote continuous improvement for self and team.
Remove impediments to teams productivity and direct collaboration with Product Owners without the involvement of intermediary roles such as architects, technical leads, business analysts, scrum master and project managers.
Provide Line Management to a geographically spread team.
Contribute to team development, effectiveness, and success by sharing knowledge and good practice, working collaboratively with others to create a productive, diverse, and supportive working environment.
Control and maintain monthly portfolio financials and reporting of these to technology and HR stakeholders.
Technical ownership for a portofolio of future state integration solutions, including risks, architecture, vendor relationship, performance, support, upgrades and maintenance.
Ensure alignment with HSBC standards, governance and audit requirements.
Monitor service level agreements (SLAs), key performance indicators (KPIs), certificate renewal and performance metrics.
Progress new systems through IT due diligence processes including External Hosting Committee and IT Service Acceptance.
Ensure all systems are compliant with the ITSO book of work and Technology Risk & Control Book requirements.

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