Posted:2 days ago|
Platform:
On-site
Full Time
*Please note this role would be for Softsens Division. Key Responsibilities: Direct, optimize and coordinate full order cycle Resolve any arising problems or complaints & Own the Customer Service function Supervise, coach and train warehouse workforce Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency Negotiate contracts directly with courier companies like DHL, Bluedart,XpressBee, Delhivery Divide shipment load between courier services Manage outsource eCommerce courier aggregators (e.g. Shiprocket, iThink,ShipYaari) Manage warehouse for same day order dispatches & shipping. Fulfill orders of website & marketplaces like Amazon, Flipkart, Nykaa & more Minimize RTO Delivery speed of website orders should be >90% delivery in <4 days Key Skills: 5 to 8 years of experience preferably with eCommerce / D2C companies Good communication and interpersonal skills Strong planning and decision-making skills Knowledge of MS Office (Word, Excel, Power Point), SAP Hands-on experience with inventory ERP, OMS, WMS Prior experience with high growth startup added advantage Fine balance between analytics, interpersonal skills and team engagement Show more Show less
VVF Group
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