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ACME SERVICES PRIVATE LIMITED
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Logistics Customer Service Manager

Logistics Customer Service Manager

ACME SERVICES PRIVATE LIMITED

5 - 10 years

|

7 - 12 Lacs

Mumbai

Posted:3 months ago| Platform:

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Skills Required

Customer Service freshdesk customer relationship logistics sql server customer support sql salesforce salesforce crm zendesk technical support application support customer service management linux mysql e-commerce crm customer experience jira

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead Central Tracking (CT) CS team for seamless logistics issue resolution engaging with core CS team. Enhance customer experience, reduce query touchpoints & improve key metrics (NPS, TAT). Handle escalations, collaborate with Core CS, Business & Tech teams for solutions. Optimize processes, train teams & leverage CRM tools (Zendesk, Freshdesk).

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ACME SERVICES PRIVATE LIMITED

ACME SERVICES PRIVATE LIMITED

www.acmeservices.com

Information Technology

Tech City

150 Employees

841 Jobs

Key People

John Doe

Chief Executive Officer
Jane Smith

Chief Technology Officer
Alice Johnson

Head of Marketing

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